Danika West Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Supported the medical teams with effective bilingual communication in scheduling and managing appointments- Maintained a detailed and diligent patient profile, becoming an expert on PSuite (EMR) Software- Trained and onboarded new members of the administrative team on team culture and best practices

- Communicated effectively with all members of the team leading to a smooth high paced work environment- Ensured customer satisfaction, handled customer issues effectively, and checked in often- Promoted high-value food items on the menu, while keeping in compliance with legal service rules

Ottawa, Ontario, Canada

- Provided excellent customer service at a busy nighttime venue and honed interpersonal communication- Drove revenue by asking for drink upsells and repeat customers, yet adhering to compliance around Ontario serving rules- Promoted to first-on bartender, training teammates and responsible for accurate end of night duties

Ottawa, Ontario, Canada

- Efficiently served clients in a high-paced restaurant dynamic, facilitating communication to back of house- Reviewed processes with front of house teammates in order to facilitate high traffic and revenue per table- Dealt with difficult customer concerns with a professional manner, finding quick solutions to uphold brand image

Ottawa, Ontario, Canada

- Set and enforced performance and service standards to maintain high quality service and customer satisfaction- Maintained compliance for company policies and procedures for high benchmark chain restaurant- Effectively dealt with any issues quickly and professionally, leading to high customer satisfaction

- Built rapport with customers quickly, and offered friendly customer service in order to deliver tailored recommendations- Merchandised inventory strategically in order to allow ease of purchase and accuracy of inventory- Gained extensive product knowledge in all product lines, and became a subject matter expert leading to customer satisfaction