Dani Harrison Email & Phone Number

Florence, Kentucky, United States

Managing, and testing software packages, patches and security updates being deployed internally within the IRS:CI and diagnosing and documenting issues that may arise before deployment. Also test any new computer systems before it is issued to IRS:CI staff and any new software before being deployed for use.Duties Include:-Active Directory administration for testing-Testing Patch Management via HCL BigFix-Testing Software Management and PXE systems imaging via SCCM-Diagnostics and test documentation-Cisco Secure Client (formally Anyconnect) testing-Personal Identity Verification (PIV) card authentication software testing-Internal Agency Software testing

Batesville, Indiana, United States

Working though Iron Global to provide on-site IT support for Baxter in Batesville, IN.Duties include:-Support for users onsite and remote workers-Prepping laptops for use for new employees and replacement hardware for existing employees.-Remote and onsite desktop support-Support of Cisco Jabber software-Onsite printer support (small and large MFPs and Zebra label printers)-Active Directory administration for user accounts and groups

Blue Ash, Oh

Working as a call-in, email, and on-site support support for many local companies who rely on MIS for their IT support. This includes aiding in supporting issues such as resetting domain login passwords and Office 365 Enterprise passwords, diagnosing profile issues, fixing issues with Microsoft Office (including Outlook), fixing Windows profile issues, fixing registry corruption, installing and diagnosing specialty software needed for their company's needs, assisting in fixing issues on Macs, and assisting in setting up iOS and Android devices. As well as diagnosing and assisting with sever-related issues and issues with networking equipment. I also assist with setting up systems to be used by clients. This includes installing new hardware as requested by customers such as SSDs/HDDs and GPUs, building custom systems, installing Windows, installing essential software such as Office 365 Desktop/Office 2019 as well as specialty software used by each company, setting up VPN connections, joining systems to the domain, etc. I also diagnosing systems brought in or shipped in and repairing software and hardware issues on systems. This can include replacing hardware such as hard drives, LCD screens, keyboards, CPUs as well as software issues such corrupt Windows installs and data recovery.

Kenwood, Oh

Installed, tested, and charted Dell desktop computers for use in medical workstations for the new extension of Jewish Hospital in Kenwood, OH. Installed Dell desktops, HP laser jet printers and Zebra label printers in patient rooms, nurse work areas, and offices. Routed and dressed cables for all the workstations. Charted all the internal Ethernet jack IDs to each desktop or printer, serial numbers of PCs and printers, MAC addresses of printers, and other needed information. Checked if each desktop was working properly and charted issues such as systems not booting, USB and Display cable issues, as well as printers not printing over Ethernet.

Covington, Kentucky

Replaced components such as motherboards, CPUs, PSUs, Hard Drives, etc. on desktops, laptops, and tablets to aid in getting them ready to sell as refurbished on websites such as Amazon, NewEgg, Best Buy, and eBay.

Sharonville, Ohio

On-Site Service of Dell computers. Replaced hardware such as motherboards, PSUs, CPUs, hard drives, LCDs, etc. on a wide variety of Dell desktops, laptops, tablets, and rack servers. Supported commercial clients in the Cincinnati area such as P&G, Kroger, American Financial Insurance, US Bank, Convergys, Toyota, Total Quality Logistics, as well as many residential clients. Also aided clients in fixing software issues for clients related to drivers, viruses, boot sector, registry corruption, issues with virtualization software (VMWare, VirtualBox, Hyper-V), data corruption as well as Windows profile issues. Received Dell Certified Systems Engineer (DCSE) certification while on position.

Comptia A+ Certification, Computer Science, 4.2

Studied for MCSA, Received CompTIA A+ Certification, studied for Computer Science degree.

High School, High School Diploma