Responsible for the installation and configuration of workstations and peripherals, ensuring proper physical activation and network connectivity.Skilled in replacing and installing components, performing preventive maintenance and upgrades to optimize equipment performance.Execution of data sanitization processes, classification, and disposal of IT assets, ensuring security and privacy standards.Advanced diagnosis of workstation issues, initiating and tracking warranties with suppliers, and providing specialized technical assistance.Control of physical and digital inventory, assisting in the location and identification of assets for the annual inventory.Technical guidance for internal users, IT support at corporate events, contributing to the smooth operations of the RFB.Active participation in various operational activities, promoting efficiency and integration of the computerized environment.VIP support and technical guidance for authorities such as delegates, tax auditors, and department heads.

• Assembly of IT equipment in bulk for sale/resale to end customers.• Advanced diagnosis of issues with IT equipment sold by the company.• Replacement and installation of components, performing preventive maintenance and upgrades to optimize the performance of the company's internal equipment.• Providing technical guidance to internal users and IT support via WhatsApp and phone for the company's end customers.• Configuration of wireless routers, IT equipment, and installation of the company's network cabling.

• Configuration and customization of the ERP platform (Bling) to meet the specific needs of the company.• Direct customer service to address issues and ensure satisfaction with the services provided.• Effective resolution of internal team conflicts and customer issues/complaints, promoting a positive work environment and efficient solutions.• Management and leadership of sales teams, maintenance technicians, and inventory, including task distribution and assignments to ensure efficient operations.• Administration of company resources, equipment, and materials, focusing on product quality and process optimization.• Guidance, training, and continuous development of employees, aiming to improve both individual and team performance.

• Assembly of computer equipment, including installation of accessories and hardware.• Advanced diagnosis and resolution of issues with computer products, covering both desktops and laptops.• Preventive maintenance and hardware upgrades for performance optimization in computer equipment.• Provision of technical support and guidance via WhatsApp, phone, and other communication platforms.• Configuration of networks and computer equipment, including routers, switches, and structural installation of networks for small and medium-sized homes and businesses.• Installation and configuration of operating systems (Windows, Linux, MacOS), various software (programs, games, antivirus, drivers, etc.), and printers.• Maintenance and repair of mobile devices, such as smartphones (including firmware update and restoration on Android and iPhone devices, as well as battery replacement on iPhones).• Firmware update and restoration on video game consoles, such as PS3 and PS4, including hard drive replacement when necessary.

• Act in planning and teaching exact sciences and their technologies for high school and middle school. • Prepare activities and assessments related to the taught content and analyze and correct students' material. • Participate in pedagogical meetings and meetings with guardians regarding school activities. • Teach classes using computer labs with emphasis on mathematics and its technologies. • Conduct pedagogical and playful activities with an emphasis on students' academic development.

• Prepare and set up computer lab with Linux operating system and install necessary software for use in classes.• Participate in and assist educational robotics classes.• Plan and teach simple programming classes using Scratch tool.• Plan and teach 3D drawing classes using SketchUp software.• Operate 3D printers with emphasis on mathematics and its technologies.

• Phone support for internet provider customers, covering access configurations on different operating systems (Windows XP, Vista, 7, Linux, and MacOS) and setup of available email client programs such as Microsoft Outlook, Outlook Express, IncrediMail, and others.• Installation and configuration of provider's products and services via remote access, such as cloud backup, antivirus, and troubleshooting on customer equipment, in Windows operating systems.• Provision of support via chat and email, performing the same tasks as the phone department, as well as checking issues with provider services and clarifying customer doubts regarding billing and payments.

• Assembly and setup of new computer equipment.• Diagnosis, estimation, and repairs on customer computers.• Replacement and installation of hardware for performance optimization.• Technical support via phone, email, and remote access.• Configuration and setup of networks, including routers, switches, and infrastructure, for home clients and small to medium-sized businesses.• Installation of operating systems, programs, drivers, printers, and other software.