Danilo Sanchez Email & Phone Number

Glendale, California, United States

Los Angeles Metropolitan Area

• Product expert (SME) - assisted both customers and coworkers with identifying creative solutions and creating knowledge base documents
• Documents every interaction into the Ticket Management System (Remedy) about 70 tickets
• Utilized support tools such as DASH & Remedy to efficiently deliver a world class customer experience to every customer
• Displays a professional demeanor and show resiliency in challenging customer situations.
• Provides excellent customer service including writing and verbal communication with customers, internal departments, external parties and anyone else as needed.
• Ensures that all department metrics are met on a weekly basis.

Los Angeles County, California, United States

• Demonstrated comprehensive knowledge of trends in higher learning education and student financial aid.
• Utilized institutional resources as well as federal, state and private funds.
• Knowledgeable of all the functions of the financial aid office, compliance, reporting and financial aid management.
• Provided full-time financial aid counseling to all prospective and continuing students.
• Guided applicants/students through the financial aid application process.
• Worked closely with interdepartmental staff to ensure student persistence.

Long Beach, California, United States

• Performed student need analysis, federal verification and packaging of student aid.
• Provided full-time financial aid counseling to all prospective incoming and continuing students.
• Guided applicants/students through the financial aid application process from beginning through the end.
• Worked closely with interdepartmental staff to ensure student persistence.
• Conducted financial aid presentations in Spanish and English for high schools and new student.
• Assisted applicants/students to make and inform them on tuition investment decisions by providing accurate, help student finance advice.