Quality Coordinator
London, England, United Kingdom
- Proactively managed and resolved customer complaints, ensuring effective corrective actions and driving continual improvement initiatives.- Documented quality complaints to suppliers and liaised with the Engineering Team supplier liaison to ensure prompt resolution in accordance with company protocols.- Addressed and resolved findings from internal and external audit reports, as well as other quality issues identified within the business.- Collaborated with Production, Warehouse, Purchasing, and Engineering teams to resolve quality issues as needed, fostering cross-departmental problem-solving.- Provided comprehensive quality training and support to colleagues both locally in the UK and across international subsidiaries.- Conducted reviews of aged stock and facilitated discussions on necessary actions during monthly quality team meetings.- Maintained and administered quality records, contributing to quality data entry and reporting tasks to support organizational quality objectives.