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Danilo Rocha Email & Phone Number
Analista de Qualidade
at
Concentrix
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Analista de Qualidade
Location
São Paulo, São Paulo, Brazil
Company size
Who is Danilo Rocha? Overview
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Quick answer
Danilo Rocha is listed as Analista de Qualidade at Concentrix, a company with 174924 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Danilo Rocha.
Danilo Rocha previously worked as Quality Analyst (TikTok Music) at Bytedance and Quality Analyst (CapCut) at Bytedance. Danilo Rocha holds Associate'S Degree, Business Management from Brigham Young University - Idaho.
Company email context
Email format at Concentrix
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Concentrix
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Profile bio
About Danilo Rocha
Hello there, all good? My name is Danilo Rocha, I'm 29 years old and have been working since 18 as a Customer Service Analyst in a small business known to my family. Since my first job, I got a lot of experience and I had the chance to work for companies like Easy Tech, Seres Group, and Uber. In my working experiences, I could professionalize myself in the Customer Experience segment, which I love.I believe that technology came as a facilitator in our lives and promoted that by benefitting our daily basis. I'd be pleased to chat a bit more with you about that.Kind regards. (:
Listed skills include Microsoft Office, Microsoft Word, Google Chrome, Treinamento, and 9 others.
Current workplace
Danilo Rocha's current company
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Concentrix
11 roles
Danilo Rocha work experience
A career timeline built from the work history available for this profile.
Quality Analyst (Tiktok Music)
Apr 2022 - Sep 2024
Quality Analyst (Capcut)
Feb 2022 - Apr 2022
Quality Analyst (Tiktok)
Sep 2021 - Feb 2022
Quality Analyst
Summary:- Responsible for incubating the QA Monitoring CX process to the Backoffice team, creating a monitory flow with a metric system.- Created specific adherence measurement dashboards for result sharing
Mar 2021 - Sep 2021
Workforce Management Analyst
Summary: - Responsible for sizing Zé Delivery's Internal and External operations, in compliance with the SLAs stipulated by the leadership and current contractual rules of hours worked and number of interactions.- Responsible for conducting strategies on days with lower headcount and monitoring metrics.Achievements: - Create sizing for Point of Sale NFE.
Mar 2021 - Jun 2021
Customer Experience Analyst
Summary: - Promote high-quality to Kovi’s clients in chat, and phone support channels- Work on an efficient ticket escalation process, ensuring the correct support type to the customer- Performing accordingly to Kovi’s OKRs, and always looking forward to personal improvement Achievements: - Participate in a procedural improvement initiative to understand.
Sep 2020 - Dec 2020
Quality Specialist Ii
Summary: Quality specialist responsible for providing weekly evaluations of interactions between the Uber support and its customers, considering the most updated support knowledge and legal terms. As additional tasks, I was responsible for:- Monitoring weekly adherence results (Regional and Latam);- Provide Quality support to BPO, Uber's operations and.
Mar 2018 - May 2020
Community Support Representative I
Summary: Responsible for providing B2C support to Uber's clients by:- An internal investigation, using Uber's tools and applicable knowledge bases to the presented scenario;- Monitoring tickets inbound queue and ensuring a fast first interaction with the user. Guarantee the Team SLA Metric of one hour for contact resolution (Approximately 7-9 tickets per.
Dec 2016 - Mar 2018
Travel And Visa Coordinator
Summary: Responsible for providing B2C, and B2B support to expatriates and consulates, and embassies in Brazil, as additional tasks: - Visa management, make sure that all information is up to date and easy for inspection and research.Achievements: - I helped a teammate with no English formal knowledge to conclude 14 visa applications for the USA;- Managed.
Dec 2015 - Mar 2016
Helpdesk Agent N1
Summary: Responsible for providing IT support to Danone's employees in a phone-based support line.Achievements: - Less than 5 minutes of interaction support for less complicated support, speeding up the process for more complex cases to the more experienced agents;- Managing a +300 backlog of non-finished cases, with a two weeks deadline.
Oct 2015 - Nov 2015
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 174924 employees →
JP
Jeremy Punzalan
Colleague at ConcentrixQuezon City, National Capital Region, Philippines, Philippines
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AN
Anggi Naberia
Colleague at ConcentrixBantul, Yogyakarta, Indonesia, Indonesia
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JS
Jamaica Sasil
Colleague at ConcentrixDavao, Davao Region, Philippines, Philippines
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PF
Poliana Fylyk
Colleague at ConcentrixDublin, County Dublin, Ireland, Ireland
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RC
Richell Cadag
Colleague at ConcentrixCalabarzon, Philippines, Philippines
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RC
Robbie Carido
Colleague at ConcentrixPhilippines, Philippines
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SJ
Sandeep Jawa
Colleague at ConcentrixGurugram, Haryana, India, India
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JD
Jonah Dayanan
Colleague at ConcentrixCebu, Central Visayas, Philippines, Philippines
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KG
Kajal Gupta
Colleague at ConcentrixDelhi, India, India
View →
MC
Mary Claire Gonzales
Colleague at ConcentrixSanta Maria, Central Luzon, Philippines, Philippines
View →
Jeremy Punzalan
Colleague at ConcentrixQuezon City, National Capital Region, Philippines, Philippines
View →
AN
Anggi Naberia
Colleague at ConcentrixBantul, Yogyakarta, Indonesia, Indonesia
View →
JS
Jamaica Sasil
Colleague at ConcentrixDavao, Davao Region, Philippines, Philippines
View →
PF
Poliana Fylyk
Colleague at ConcentrixDublin, County Dublin, Ireland, Ireland
View →
RC
Richell Cadag
Colleague at ConcentrixCalabarzon, Philippines, Philippines
View →
RC
Robbie Carido
Colleague at ConcentrixPhilippines, Philippines
View →
SJ
Sandeep Jawa
Colleague at ConcentrixGurugram, Haryana, India, India
View →
JD
Jonah Dayanan
Colleague at ConcentrixCebu, Central Visayas, Philippines, Philippines
View →
KG
Kajal Gupta
Colleague at ConcentrixDelhi, India, India
View →
MC
Mary Claire Gonzales
Colleague at ConcentrixSanta Maria, Central Luzon, Philippines, Philippines
View →
2 education records
Danilo Rocha education
Associate'S Degree, Business Management
Byu Pathway Worldwide
FAQ
Frequently asked questions about Danilo Rocha
Quick answers generated from the profile data available on this page.
What company does Danilo Rocha work for?
Danilo Rocha works for Concentrix.
What is Danilo Rocha's role at Concentrix?
Danilo Rocha is listed as Analista de Qualidade at Concentrix.
Where is Danilo Rocha based?
Danilo Rocha is based in São Paulo, São Paulo, Brazil while working with Concentrix.
What companies has Danilo Rocha worked for?
Danilo Rocha has worked for Concentrix, Bytedance, Zé Delivery, Kovi, and Uber.
Who are Danilo Rocha's colleagues at Concentrix?
Danilo Rocha's colleagues at Concentrix include Jeremy Punzalan, Anggi Naberia, Jamaica Sasil, Poliana Fylyk, and Richell Cadag.
How can I contact Danilo Rocha?
You can use AeroLeads to view verified contact signals for Danilo Rocha at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Danilo Rocha attend?
Danilo Rocha holds Associate'S Degree, Business Management from Brigham Young University - Idaho.
What skills is Danilo Rocha known for?
Danilo Rocha is listed with skills including Microsoft Office, Microsoft Word, Google Chrome, Treinamento, Communication, Microsoft Excel, Google Earth, and Google Maps.
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