Responsible for systems integration projects delivery for LATAM region.

Responsible for managing the support of Supply and Digital applications for Royal Canin (owned by Mars). Some applications include Manufacturing systems, Laboratories, Supply planning, Web frontend for customers and vets.KPIs and service metrics follow up with the support providerManage CIPs and new applications take on support from Deployment/Project teamsPerform periodic meetings with business stakeholders, deliver service metrics and provide improvement actions to increase the… Show more Responsible for managing the support of Supply and Digital applications for Royal Canin (owned by Mars). Some applications include Manufacturing systems, Laboratories, Supply planning, Web frontend for customers and vets.KPIs and service metrics follow up with the support providerManage CIPs and new applications take on support from Deployment/Project teamsPerform periodic meetings with business stakeholders, deliver service metrics and provide improvement actions to increase the value delivered to the business, enabling growth. Show less

Team Lead responsible for the Integration support in Americas region and Offshore support team;Open Text Vendor Management (Global EDI Vendor) - managing contractual SLA's/ tiering / service delivery with vendor's management and directors;Small/ Medium size projects in the area (version upgrades, solution switch);Support and project management at the integration area, supporting global and regional internal clients both in A2A and B2B;IBM Websphere Message Queue/ Broker/… Show more Team Lead responsible for the Integration support in Americas region and Offshore support team;Open Text Vendor Management (Global EDI Vendor) - managing contractual SLA's/ tiering / service delivery with vendor's management and directors;Small/ Medium size projects in the area (version upgrades, solution switch);Support and project management at the integration area, supporting global and regional internal clients both in A2A and B2B;IBM Websphere Message Queue/ Broker/ Integration Bus 10/ Cast Iron support;SAP ECC Integration knowledge (RFC / File Integration / SOA). Show less

Responsible for providing 2nd level support for internal customersSupervising of internal team of 4 associates Managing new technologies support take on projectsParticipation in company critical issues, managing the resolution of the issues with the technical expert teams.

Provide 2nd level support for internal customer (software, network, OS (Windows, Linux, UNIX). Managing small take on for new technologies support

1st/2nd level software support for global clientsSLA Metrics reports ITIL best practices implementationParticipation in global clients implementation and migration to Unisys