Danilo Santos Email & Phone Number

San Francisco, California, United States

I am responsible for managing and coordinating schedules to ensure the efficient and effective schedule of the accounts. This role involves creating, adjusting, and maintaining schedules, often using specialized software, to optimize workflow and minimize conflicts. As a Scheduler Coordinators I have to communicate regularly with team members and officers, resolve scheduling issues, create call off reports and provide updates. It requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Effective communication and problem-solving abilities are also key, as the role often requires balancing competing priorities and adapting to changing circumstances.

San Francisco, California, United States

Bartender, barista, and restaurant staff member in a high-volume steakhouse. Entrusted with opening and closing responsibilities, adeptly managing customer service, executing barback duties, operating the cashier, proficiently taking orders, and ensuring a clean and welcoming environment. Demonstrated multitasking skills in a fast-paced setting. Committed to delivering exceptional service while maintaining efficiency.

Mountain View, California, United States

Content reviewer in Portuguese, Spanish and English for news publishing project. I was responsible for news publishers validation with quality assurance of 99,26%, identified potential risks, trends and helped with mitigation process. Provided relevant information to solve escalations and monitored bugs and provided feedback.

New Jersey, United States

Working as an Au Pair in a different culture has helped me to be emotionally and intellectually independent and deal with problems in different ways. I have been able to improve my English, learn how to resolve challenging situations, adapt to new an environment and improve my physical skills through working with children.

São Paulo, Brazil

Answered 80-100 incoming calls daily and effectively resolved customers issues related to billing, payments, plans, pricing, devices and general questions. I have been able to improve my ability to instruct customers guiding them through the Netflix website to solve their issues.

São Paulo, Brazil

Assigned to teach 35-40 schoolchildren when regular teachers were absent for a day or longer periods of time. My duties were taking attendance list, explaining homework procedures, and maintaining classroom clean. This involvement in the classroom was very important for me, I improved my experience as a teacher and taking care of dozens of teenagers made me improve my patience and leadership.

São Paulo, Brazil

Answered calls and live-chat, scheduled exams/tests as needed by patients. Answered all questions from customers and made sure that all pre-requisites for performing the exams have been passed clearly. After a year in the company, I started to do training for new employees and clarifying doubts for older employees, in order to optimize our response time, also won a several prizes always for reaching goals on time.