On first sight, it may seem unusual to combine two different concepts – marketing and procurement – into one position, but when your business model is order fulfillment and customer satisfaction, these two units must work hand-in-hand to meet market demands. My commitment to knowing our product lines and understanding our target audience’s needs allowed me to create campaigns and marketing collateral that were consistently on point.I work closely with our vendors to guarantee we lock in competitive pricing so in turn I can fulfill our goal for healthy profit margins.I monitor both business units closely to identify goals and report annual project plans that continue to support growth and corporate objectives.• When our company acquires other distributors, I analyze incoming data sets. I cross reference client lists and product SKUs to seamlessly transfer data between software systems.• I’m also in charge of orchestrating the annual customer appreciation event that allows us to showcase our products while solidifying relationships and promoting referral business opportunities

This was my first promotion into marketing and procurement, and similar to the roles and responsibilities outlined under my Director title. This promotion was widely due to the wide array of knowledge I held about our company, our products, our clients, and our strategic business plans.Responsibilities included:• Supervision of both procurement and marketing teams, including performance development and problem resolutions (disciplinary actions, terminations, etc.)• Championed supply chain logistics and high customer satisfaction yields.• Prepared and submitted requisitions that met cost, quality, and delivery requirements

My goal in this position was to improve the inefficiencies between the receiving and warehouse operations by promoting open, clear communications and streamlined transfer of data. With this at the center of all decisions we could ensure that our customers were satisfied and inbound shipping errors were minimized.Through respectful and engaging supervision of the supply chain team we resolved discrepancies, logistical errors, and product damages / shortages / overages.I also wrote and implemented departmental policies and procedures relevant to ongoing efficiency improvements and compliance requirements.

After my first year as a Customer Service Representative (1994-1995), I was promoted to administration to introduce collections and customer account management strategies that reduced outstanding debts, limited core risk, and improved cash flow.• Proactively pursued payment on delinquent accounts using professional and respectful communications• Evaluated financial data to determine risk and liability factors when extending credit terms to customers

Conferred with customers about products and services provided.Took and entered orders and escalated complaints.Recorded transactions while also recording details of inquiries, complaints, comments, and actions taken.

Assisted in company objectives, sensitive investigations, and training initiatives from cross-functional departments, including risk management, HR, and operations.Reviewed security reports and compliance risks to identify improvement opportunities and reduce losses (shrinkage).In the event of theft or vendor fraud, I would consult with law enforcement to report criminal activity.