I am an IT professional with over six years of experience in desktop support, software engineering, and now focusing on cloud computing and data engineering. Throughout my career, I’ve demonstrated strong technical problem-solving skills, a passion for emerging technologies, and a commitment to delivering solutions that drive business value.After starting my career as a Software Engineer at Samsung Mobile, I gained in-depth experience diagnosing and resolving software-related issues on mobile devices. I managed over 1,000 devices, ensuring they were up to date with the latest firmware and security patches. My troubleshooting efforts led to a 30% increase in customer satisfaction, and my collaborative work with the technical team helped reduce the average resolution time by 20%, improving overall efficiency.Following my time at Samsung, I transitioned to desktop support, further honing my skills in resolving technical issues, optimizing system performance, and configuring both hardware and software. I have developed a comprehensive understanding of Windows, Linux, macOS, iOS, and Android operating systems, and have experience with a range of tools such as VMware, VirtualBox, ServiceNow, and Microsoft Intune. My time in this role allowed me to build a strong foundation in technical support and client-facing service.My passion for data and cloud technologies led me to pursue certifications in AWS and Azure, with a focus on cloud infrastructure management, automation, and data engineering. I recently completed the AWS re/Start program at Per Scholas, where I deepened my expertise in AWS services like EC2, S3, RDS, and Lambda and gained hands-on experience in cloud architecture, scalability, and security.I am also Microsoft Certified: Azure Data Engineer Associate, with knowledge in data pipeline design, ETL processes, and optimizing cloud data storage. With proficiency in SQL, Python, and Bash scripting, I am equipped to design, implement, and manage data-driven solutions that align with business objectives.As I continue to develop my career, I am seeking opportunities in data engineering or cloud computing, where I can leverage my technical expertise to solve complex challenges and contribute to innovation. I am always open to networking, learning, and collaborating on exciting projects in the tech space.