Danish Khan Email & Phone Number

Toronto, Canada Area

Specialized in managing multiple platforms, such as Cisco Meraki, Sophos Firewalls, and Ubiquiti Unifi Solution. My expertise extends to supporting the global IT infrastructure and cybersecurity space of Deciem, encompassing locations from NYC to Hong Kong and beyond.My responsibilities include monitoring computer systems for irregularities and performance issues and swiftly addressing them to ensure optimal performance. I possess a keen eye for identifying areas that require… Show more Specialized in managing multiple platforms, such as Cisco Meraki, Sophos Firewalls, and Ubiquiti Unifi Solution. My expertise extends to supporting the global IT infrastructure and cybersecurity space of Deciem, encompassing locations from NYC to Hong Kong and beyond.My responsibilities include monitoring computer systems for irregularities and performance issues and swiftly addressing them to ensure optimal performance. I possess a keen eye for identifying areas that require improvement or upgrading to enhance overall system efficiency.Collaborating with the IT team, I oversee various cloud projects implemented within Deciem, including Jumpcloud, G Suite, Azure, and Microsoft Office 365 Business solutions. Together, we ensure seamless integration and operation of these systems.Delivering exceptional technical support services, I troubleshoot and resolve hardware and software issues, encompassing components, peripherals, and system escalations. Additionally, I provide LAN/WAN operational support for data and voice communications, meticulously monitoring utilization to maintain optimal network performance.Conducting thorough technology needs analyses, I evaluate in-house and cloud infrastructure to determine the most effective solutions. By proactively taking corrective action, I ensure uninterrupted network operations. This involves analyzing network traffic and performance statistics and recommending enhancements as needed.One of my key areas of focus is establishing and maintaining a robust cybersecurity strategy, safeguarding Deciem's intranet and internetworking from unauthorized access. In summary, I am a highly skilled IT professional experienced in managing diverse platforms, supporting global IT infrastructure, and ensuring cybersecurity for Deciem. With my expertise, I drive system optimization, maintain network integrity, and deliver effective support services while fostering a culture of security awareness among IT team members. Show less

Toronto, Canada Area

Represent the company as a professional and respectful technology ambassador to client communities, effectively promoting the company's services.Successfully managed Active Directory Group Policies and performed user account management.Proficiently handled patch management, Change Management administration, and execution, while prioritizing time management.Conducted end-user training and prepared performance reports on covered devices.Utilized Windows Imaging and Deployment via… Show more Represent the company as a professional and respectful technology ambassador to client communities, effectively promoting the company's services.Successfully managed Active Directory Group Policies and performed user account management.Proficiently handled patch management, Change Management administration, and execution, while prioritizing time management.Conducted end-user training and prepared performance reports on covered devices.Utilized Windows Imaging and Deployment via MDT and network protocols for efficient deployment of operating systems.Collaborated with project managers and cross-functional teams to create essential technical documentation required for replacing legacy devices with advanced network devices and peripherals.Generated change management records, including detailed procedures, task schedules, back-off points, and checkpoints, for obtaining necessary approvals.Executed network cutover activities within tight timelines, seamlessly transitioning all existing services to new devices while ensuring optimal performance. Show less

Toronto, Canada Area

Provided comprehensive support for the deployment and configuration of the Network stacks, including Routers, Switches, Access Points, and replacement of CPUs, and RAM. Additionally, proficiently handled new software installations.Addressed client inquiries and concerns promptly and professionally through phone and email communication. Effectively recommended solutions and performed troubleshooting within SLA time limits.Installed and managed cable systems, including Cat 5e, Cat 6, and… Show more Provided comprehensive support for the deployment and configuration of the Network stacks, including Routers, Switches, Access Points, and replacement of CPUs, and RAM. Additionally, proficiently handled new software installations.Addressed client inquiries and concerns promptly and professionally through phone and email communication. Effectively recommended solutions and performed troubleshooting within SLA time limits.Installed and managed cable systems, including Cat 5e, Cat 6, and MM and SM fiber cabling.Successfully resolved Level 1 and 2 work orders, escalating complex or high-priority issues to the IT Manager for further attention.Delivered a range of services to clients, encompassing pre-wiring, installation, termination, testing, reporting, and labeling in accordance with specifications and drawings.Maintained accurate documentation of hardware and software changes and recorded incidents in the Remedy ticketing system.Efficiently managed user-profiles and resolved Active Directory (AD), MIS, and IIS-related problems. Provided support for Exchange Server 2013 and Outlook 2010, optimizing technical support for users Show less

Toronto, Canada Area

• Worked continuously on a task until completion taking care to escalate when appropriate. • Successfully configured and installed end-user applications and windows imaging. • Troubleshoot network problems, run diagnostic tools and solved software faults. • Used Microsoft excel & outlook for reporting and communication purpose daily.• Set up new users' accounts and profiles and dealing with password issues. • Performed other duties as assigned by senior management.

London

• Provided network support for various clients including branches all over the country. • Setting up and assisting with new server deployments for remote offices. • Time tracking management to deal with a multitude of different client visits each week. • Attention to cultivating positive professional relationships with clients by providing on-time service and following up on requests even if a smaller client. • Daily update of client billing hours and attention to documentation… Show more • Provided network support for various clients including branches all over the country. • Setting up and assisting with new server deployments for remote offices. • Time tracking management to deal with a multitude of different client visits each week. • Attention to cultivating positive professional relationships with clients by providing on-time service and following up on requests even if a smaller client. • Daily update of client billing hours and attention to documentation and records. • Project planning and implementation with other team members in the company. Show less

London

• Assists customers with their orders and communicate positively in a friendly manner.• Asks questions to determine, verify and solve problems.• Alert management or proper point of contact for help when problems arise.