 Identified and qualified high-value business opportunities within the Federal and SLED sectors, coordinating targeted business generation activities and developing customized sales strategies to drive hardware and software solutions. Understood the unique needs of Federal and SLED clients, offering specialized solutions and support. Managed client inquiries, addressed proposal requests (RFPs), and provided follow-up to ensure comprehensive and effective solutions. Conducted outreach to potential government and educational clients through strategic cold calling and networking, closing sales and guiding clients through the entire acquisition process for hardware and software solutions. Partnered with senior management to set and achieve sales goals, engage in strategic planning, and forecast market trends within the Federal and SLED sectors. Developed and maintained both short- and long-term business development plans. Analyzed the needs of potential partners and provided recommendations for pricing strategies and product feature improvements tailored to the specific requirements of Federal and SLED clients.

 Coordinated activities to enhance patient care and improve service delivery, developing customized strategies to meet individual patient and healthcare provider requirements. Assessed patient needs and offered appropriate solutions and support, including answering queries, following up on patient requests, and facilitating communication between patients and healthcare providers. Conducted outreach to patients for follow-ups and scheduling, ensuring effective communication and support throughout the care process, leading to improved patient satisfaction and care continuity. Worked with healthcare management to set and achieve operational goals, contributing to planning and forecasting activities to optimize patient care and service efficiency. Assessed the needs of patients and healthcare providers to recommend enhancements in service delivery, including suggestions for process improvements and adjustments to patient care protocols.

 Oversaw the implementation and optimization of business systems within a healthcare setting, collaborating with Information Technology to ensure timely and accurate integration of systems to support patient care and administrative functions. Successfully trained over 100 healthcare providers and office staff on web-based EHR clinical and non-clinical modules, enhancing their ability to use the system effectively and improving overall workflow and patient documentation. Managed the implementation and delivery of healthcare solutions, ensuring they met the specific needs and objectives of patients and healthcare providers, leading to improved service delivery and patient outcomes. Developed detailed reports and analyses on operational and financial performance, monitoring progress and identifying adverse trends to support decision-making and strategic planning. Acted as a problem-solver for patients and healthcare providers, addressing and resolving billing challenges to ensure accurate and timely processing of claims and patient accounts. Conducted audits of problematic accounts and took appropriate actions to reconcile issues, advocating for both patients and the healthcare system to achieve fair and amicable resolutions. Worked with IT and other departments to streamline healthcare processes and improve system efficiency, ensuring that solutions were implemented effectively to enhance patient care and operational efficiency.

 Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Improved productivity by increasing customer feedback and maintaining long-term business goals. Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues. Used consultative sales approach to understand customer needs and recommend relevant offerings.

 Responsible for Business projection/contract initiation and management which includes identification of potential federal business opportunities through Bids/ solicitations submitted on federal administrated online portals. Analyzing business prospects and forecasting future investments for such US Federal IT contracts and its turnaround time. Coordinating information with respective pre-sales technical teams and analyzing product/service requirements. Formulating pricing models and preparing En-Pointe’s bid with a firm/fixed price proposal for the contract.