- Managing a portfolio of high-end clientele - Reporting to Account Director & HOD. - Responsible for achieving an assigned sales and profitability goal.- Advising clients on suitable initiatives for their promotional campaigns- Independently briefing creative colleagues for day-to-day jobs.- Managing and reviewing key client deliverables.- Handling all administrative aspects of the account (e.g. quoting, billing, organising meetings, contact reports, updating status etc.).- Liaising with production team and vendors to cut out wastage and save cost.- Proactively providing strategic counsel to the management on ways to improve the business development function, strengthen client relationships and increase revenue.- Analysing sales and other reports that give insight into how a company can make adjustments to improve performance.- Developing and implementing a strategic business development plan. - Preparing initial budgets and targets with collaboration of finance for the company.- Responsible for accomplishing monthly, quarterly and annual sales targets- Recommend cost-reduction initiatives while maintaining productivity and quality.- Keeping an eye on market and maintaining the data and records with up to date target market plan with the help of journals, meetings, news and research. - Consistent internal/external meetings to enhance business growth and business plan.- Identify areas of improvements and concerns and accordingly develop action plans. - Concentrating on the entire bidding section for all tenders, RFPs, RFQs and designing pricing proposals for the customers.

- Supporting senior officers in planning and developing PR/Marketing campaigns. - Liaising with designer/suppliers to create and manage events brochures and other promotional materials.- Ensuring to improve the quality and quantity of attendance at all local/international events and engaging with media to raise the profile of the company.- Continuously research and seek opportunities for candidate registration and engage clients in promotional activities. - Researching, drafting and distributing press releases to targeted media.- Developing journalist relationships to support regional media activity.- Continuous email marketing to active and passive candidates/clients.- Sending newsletters to subscribers and filtering data. - Liaising with the job board platform to maximise the utilisation of SEO, SEM, PPC and overall UI/UX. - Developing, uploading and adjusting content (text/images/videos) onto the website.- Managing LinkedIn, Google+, Twitter, Facebook, Instagram, Pinterest and all other social media platforms.- Providing editorial briefs to copywriters.- Contributing to campaign idea brainstorm sessions.

- Proactively supporting Managers in respect of all recruitment activities. - Providing advice and support in line with employment legislation, ensuring compliance with company policies and procedures.- Recruiting junior to senior level professionals for multi-national BPO companies. - Manage process of recruitment according to company’s policies and procedures. - Contacting candidates in a consultative approach to deliver quality and improve company’s reputation.- Confirming to candidates the outcome of each stage from application to interview.

- Assisted Information Officer in the preparation and data collection for the Destinations of Leavers from Higher Education Survey (DHLE).- Review processes with the Information Officer on a regular basis to ensure the most efficient use of agents and resources.- To be responsible for the postal phase of the survey, ensuring that it is coordinate with other collection methods, and response rates are maximised.- Record responses accurately and monitoring process.- Assisted with the training of temporary call centre staff.

- Worked with clients such as AUH Holdings, AUH Motorsports Management, The Royal Group, Think Flash Entertainment, Shell, R&B, E&E, KFC, Wendy’s, Nandos and Burger King. - Coordinated with the Team Leader/Account Manager for updates with regards to any changes or activities within the company such as staff movement, internal program/event, product/service development, advertising and promotional activities- Resolved escalated customer and vendor issues. - Prepared daily, weekly and monthly reports for the management and clients.- Trained and supervised both permanent & temporary staff.  Recognised by management for positive attitude and willingness to go beyond the requirements of the job.