Daniela Suarez Email & Phone Number

Colombia

Bogotá - Colombia

- Lead and managed payroll-related projects, ensuring successful completion within established timelines and budgets.- Collaborated with cross-functional teams to define project requirements, set objectives, and establish project plans.- Conducted thorough analysis of existing payroll systems and processes, identifying opportunities for improvement and.

Bogotá, Distrito Capital, Colombia

• Responsible for representing LATAM as the point of contact in the global split project for the new consumer company in terms of process review, documentation, and general migration
• Participation in several regional and Global projects aimed at improving the area's systems and processes.
• Lead the company's termination process for Colombia, Brazil, and Mexico through monitoring, metric analysis, identifying improvement opportunities.
• Ensure that transactions are carried out in accordance with SLAs
• Ensure a positive experience in terms of time, service, and the effectiveness of internal customer requests.
• Suggest and follow up on opportunities for HR process improvement (Job changes, terminations, leaves, compensation changes, etc.)

• QM & Customer Experience Specialist | Bogotá, Colombia | May 2018 – April 2021.
• Training sessions implementation for the affected areas to decrease their impact in operation
• Keep track of the post-interaction survey results to ensure action plans are in place in response to opportunities discovered.
• Work on survey strategies that help to improve the survey's outcomes and increase participation.
• Participation in Global projects to ensure improvements and automation of specific operational processes.
• Support the operation by ongoing assistance to prevent mistakes in the procedures being used.

• Look into and analyze client-impacting cases to determine each process's responsible areas.
• Ensure that the company's established policies are followed correctly
• Proactively manage and direct client-impacting situations.
• Report and suggest new ways to improve the company´s processes and customer service
• Ensure that customer responses are provided in accordance with the SLAs established for each process.

Master Of Business Administration - Mba

Diseñadora Industrial