Danita R. Butts, Cpcu, Arm Email & Phone Number

Longwood Fl

Successful agency branch manager with 20 years of experience in independent insurance agencies. Excellent customer service skills; strategic planning; interpersonal skills; ability to train and mentor staff. My goal is to enhance the health and profitability of the agency and to help the staff reach their full potential. My passion is developing my staff through coaching, mentorship, education, experience and opportunities so that each one is able to grow and bring their best self to the table. Contributing to agency growth and success through development of highly trained and satisfied teams.Specialties: Operational Leadership, Customer Service, Staff Professional Development, Compliance, Relationship Building, Servant Leadership

Maumee, Oh

Managing a portfolio of commercial insurance accounts while cultivating trust-based relationships with top-tier and VIP clients, I effectively negotiate coverages and pricing for both new and renewal business, provide quotes, and execute marketing initiatives to reach prospects.Highlights of my contributions include:• Developing a strong referral pipeline and maintaining a 97% retention rate for a book of business.• Spearheading the design of a new client advisor coverage checklist adopted department-wide, improving the management of risk exposure and the assessment of client coverage solutions.

Toledo, Oh

Delivered best-in-class service to build and sustain a book of business, I routinely coordinated with client advisors and underwriters and trained, directed, and managed the contributions of an outsourced staff in Qingdao, China.• Leading a team in executing a project to cut policy processing turnaround time from four months to just two days, improving workflow changes and optimizing written procedures. • Successfully eliminating processing backlogs, optimizing processes to capture efficiencies while simultaneously improving data accuracy and consistency in the ReSource Pro program.

Bachelor Of Science

Accounting Certificate