Author product documentation set for IoT solutions, compliant to company style guidelines in order to align with the Hitachi brand. Collaborate with engineering teams to draft documentation for multiple products. • Author customer and developer product documentation, which includes deployment articles, product walkthroughs, maintenance articles, and API articles.• Develop document plans, which includes scheduling, milestone deliverables, and proposals for the architecture of the online space for each product.• Develop and author product documentation for online publishing. Shifted from book-based design to topic driven articles.• Collaborate with the greater Technical Publications group to drive the standardization of document development process.• Maintain existing articles, revising content per engineering and community feedback.

Author and publish new content for the product documentation set for the Unified Compute Platform team. Maintain all existing customer facing and field engineering documents, revising obsolete content to reflect product changes. Collaborate with engineering teams to draft, review, and publish the product document set for delivery.• Author customer facing product documentation, which included administrator guides, system maintenance guides, and API and CLI guides.• Author field engineering documentation, which included build guides, deployment and configuration guides, upgrade guides, and release notes.• Drive the implementation of a document lifecycle process, which included maintenance revisions of documents in between release cycles.• Collaborate with the greater Technical Publications group to convert all UCP legacy documentation to online help articles.

Author document set for both customer and field engineering audiences according to OEM and ATA technical document specifications. Collaborate with engineering design teams to draft and approve technical documentation for product delivery.• Authored document set for OEM products, which included Component Maintenance Manuals with accompanying Illustrated Parts Catalogs, and Wiring Diagram Manuals. OEM document sets were compliant to both Boeing and Airbus technical specifications.• Authored documentation set for turnkey projects, which included Aircraft Illustrated Parts Catalogs, Wiring Diagram Manuals, and Aircraft Maintenance Manuals.• Authored Service Bulletins in collaboration with Product Support group for urgent component modifications.• Collaborated with Project Engineering and Program Management to draft and review business proposals.• Created training documents for on-boarding new hires into the Technical Publications department.