I love change! For Bliss* I am advising on change in the broadest sence of the word for companies that dare, want and can change. I can help you with:Change Roles: For hiring managers who quickly need to find the right professional, with the right expertise and the right mindset to succesfully facilitate change from A to B.Change Organisation: For organizations who want to source a (part) of their change workforce capacity to improve productivity, flexibility and predictability. As a partner in change, Bliss offers a sourcing solution on a large scale to create a more centralized and value based change department.

Advising on customer experience transformation. Whether it is about a digital transformation, a transformation towards customer intimacy or premium service or a transformation from inhouse to outsourcing, managed insourcing or Work from Home. We are ready to guide you through the change you are facing and help you to achieve your goals.

• Identifying and analyzing market developments in relation to the assigned key accounts (o.a. Ahold, Nederlandse Spoorwegen, Mediq, TATA Steel) • Build relationships and maximizing the share of wallet within these customers• Give control of all commercial activities related to the assigned accounts and realize cross-selling (DMU operation, pricing, terms and conditions)• Point of contact for other labels of the Randstad Group• As master vendor manage relationships with subvendors• Advise on strategic (contingent) workforce of assigned clients• Establish, implement and monitor the strategic account plan of assigned accounts• Leadership to optimize the quality of service to the client(s) together with the client-teammembers• Monitoring and coordination of appointments, analysis, advice and execution (action)• Responsible for optimization of services through control and coordination with specialists within the operational units.• Provide input to optimize work processes and procedures• Monitor and (in) direct result and quality indicators on account level• Focus on improving the efficiency of the customer• Programs / deploy and implement projects

• Responsible for new business ( > € 1.000.000,- ) • Identifying and analyzing (labor)market developments in relation to assigned prospects• Initiating specific customized solutions for complex questions from clients i.a. advise on the design, organization and implementation of recruitment and selection of projects and processes (including labor market) and strategic (contingent) workforce plan for our clients• Preparation and realization of account plans for assigned prospects• Acquisition of inactive customers and prospects• Build recruitmentteams for the implementation of new contracts• Build and manage relationships

• Operational responsibility for commercial goals and managing a team of consultants• (Large scale) Recruitment for various companies • Identifying and analyzing labor market trends• Advise on the design, organization and implementation of recruitment and selection of projects and processes (including labor market) for our clients• Positioning the client in the labor market (employer branding and job branding) for example by participating in fairs, campus recruitment, etc. • Coordinate and monitor the progress, quality and budget of all recruitment activities at the client (including external suppliers)• Developing and managing recruitment activities and instruments• Preparation of reports on the progress of the service

• Execution of (complex) recruitment and selection processes• Determining the profile of the candidate• Recruitment of candidates, using all recruitment channels• Selecting suitable candidates via structured interviews (according methodologies adopted)• Deployment of tests and the results discussed with candidates• Evaluate interviews and provide feedback to candidates• Analyze the labor market and their audiences, application behavior,motivations and approaches to specific target groups• HRM for our contractors• Focus on Multilingual recruitment, customer services, sales and accountmanagement

• Recruitment all departments i.a. customer service, billing & collections, (tele)sales, (senior) management • Provide a substantive contribution (HR Review) to quarterly meetings with management• Advise on the impact of HR questions in the organization• Responsible for developing the HR policy (absenteeism,formation planning, progress, etc.)