Dan Iverson Email & Phone Number

Wyoming, Mn, Us

Mounds View, Mn

Retired from Medtronic April 2023.2012-2021:Led cross-functional customer focused quality initiatives for the Cardiovascular Group. (2012-2021)Including the following:- Lead cross functional planning activity for medical device product recalls.- Team lead for medical device product recalls and product holds.- Process and procedure improvement / ownership- Led recall procedure integration activity for acquisitions- Primary inspection and audit support role for recalls, product holds2021-2023:Role expanded to include all Medtronic Operating Units (Enterprise level)

Optumhealth

Strategic Business leader with enterprise wide accountability for the Issue Tracking System (ITS), Voice of the Customer (VOC) tool set, and end to end issue management processes and performance for OptumHealth sales and client service operations. • Transformed VOC data to actions with enhanced visibility of the client / member / provider member experience to Sr. Leaders across the enterprise to drive continuous improvement.• Led ITS enhancement implementation and migration projects to Salesforce.com to meet changing business needs• Developed business vision and authored business requirements for the next generation of an enterprise issue resolution solution at Optum.• Lead and support VOC data analytics to drive corrective/preventive actions. Provide consultation to Black Belts on their Lean / Six Sigma projects.

Lead Account/Program Manager, Service Delivery Manager, Business Engineering, and Customer Service teams. Accountable for organic revenue growth, profitability, and meeting / exceeding delivery commitments across entire customer base. Develop solutions and define services to meet changing and growing business needs of our customers. Build customer relationships and improve satisfaction levels.

Program Manager for a global Program Management Office (PMO) chartered to transform geo-centric account management organizations to a global account management practice leveraging consistent best practices and competencies in building stronger client relationships and improved business results.

Led a global PMO responsible for profit improvement. Consulted and advised account teams while developing tools, processes, and reports to help drive and measure profit improvements. Led deep dive analysis to identify and eliminate root causes of profit erosion. Also contributed thought leadership to a client reference growth initiative to grow client advocacy and reference volume.

Led team of 16 Service Delivery Managers responsible for continuous improvement of service quality delivered to strategic IT outsourcing clients in multiple industries. Adopted ITIL framework methods and established consistent key performance indicators to achieve and measure success.

Global client facing role leading 115 field engineers in 7x24 support of leading edge technology burn-in and test equipment in use at industry leading semi-conductor manufacturers.

Bs/Ba, Marketing And Finance

Technical, Electro-Mechanical

Upon completing my 2 year technical degree, I also served as the adult evening instructor for the Electro-Mechanical Technology course.