One of the initial 10 employees of Finn AI, and the first product manager, I defined and later helped to shape the product function as the team grew, initially defining team structures and product execution processes when the team was small, and later focusing on product strategy to ensure everyone at Finn and all of our customers understood how we were executing on our company vision.I owned and managed Finn's primary product, the Digital Self-Service virtual assistant, using machine… Show more One of the initial 10 employees of Finn AI, and the first product manager, I defined and later helped to shape the product function as the team grew, initially defining team structures and product execution processes when the team was small, and later focusing on product strategy to ensure everyone at Finn and all of our customers understood how we were executing on our company vision.I owned and managed Finn's primary product, the Digital Self-Service virtual assistant, using machine learning and NLP to help users to complete tasks which previously required end users to navigate phone holds and business hours, all within chat, 24/7, for a fraction of the price of traditional support. Show less

I co-founded Gaslamp Games while in university, which grew to become a globally recognized independent game studio. Gaslamp has sold millions of games, works with the largest PC games distributors in the world, has won numerous industry awards, helped generate six figure donations to EFF.org and other charities, and has published academic papers based on research and development.While building the company, I established the company's supporting business relationships, managed internal… Show more I co-founded Gaslamp Games while in university, which grew to become a globally recognized independent game studio. Gaslamp has sold millions of games, works with the largest PC games distributors in the world, has won numerous industry awards, helped generate six figure donations to EFF.org and other charities, and has published academic papers based on research and development.While building the company, I established the company's supporting business relationships, managed internal and external contract agreements, and gained contacts and negotiated relationships with the largest and most influential distribution platforms in the industry.I built our product strategy and marketing with a focus on our customers, where the market was heading, and what big audacious goals our team was equipped to tackle. Our customer strategy excelled at engaging with them early and throughout the development process, saving us valuable time and money and focusing us on the features our customers really wanted.While developing our titles, I implemented agile project management methods and tailored workflow processes to the team's technical and communication skills and used metrics generated to adjust the workflow process periodically through project development.Like all founders of small startups, I wore a lot of hats. I also contributed significant design and programming for game systems, most notably for the character simulation AI. Show less