Dan Chapman Email & Phone Number

California, United States

Santa Monica, California, United States

Orange County, California, United States

• Consult learning and operations teams responsible to help drive HR business execution • Advise leadership and executive-level teams regarding development and delivery of HR-related programs and applications, education and learning programs, training curriculum through all phases and lifecycles, as well as oversight of content development/delivery.• Participate with Business Process Teams to develop/update standard processes and workflows, embrace and implement identified changes, and ensure BPT deliverables hit/succeed ROI.• Collaborate with key stakeholders to deliver innovative solutions, application management, content and analytics, process expertise and best practice insights serving a broad and diverse customer base. • Strategically evaluate, recommend, and use solutions that are complete, intuitive, and flexible enough to help optimize the workforce. • Consult and recommend various operational channels and mediums available for learning distribution (e.g., in-person, help center, webinars, blogs, support community, videos, LCMS, etc.) and establish a clear philosophy for leveraging those avenues most effectively • Own the operational elements of the Education function, including headcount planning, hiring, training, and driving new initiatives.• Partner with engagement teams responsible for the success, renewal, product optimization, and strategic utilization in the healthcare market.• Develop and communicate a curriculum development road map to internal stakeholders.• Evaluate and improve program effectiveness through defined KPIs, testing and user feedback.

✓ Provided executive leadership to strategic operations resulting in 99.3% client retention and 98.6% client satisfaction rating ✓ Introduced and created success management department recognizing $144M in total revenues ✓ Successfully drove adoption and increased subscriber growth 260% through initiative-based management techniques and project-focused ROI • Provided strategic oversight and operations of the company with direct responsibility over numerous service lines that made up Client Operations and Programs including: Content Integration, Implementations, Training, Customer Service, Strategic Operations, Success Management, Professional Services, and Customer Programs• Designed and implemented business operations plans to foster strategic plan success and mission/vision diligence• Executive level direction to a 7+ member team of senior-level customer operations personnel/management as well as 130+ staff to engage and proactively service the organization's accounts / relationships• Oversaw division's operational performance against budget, financial and operational goals• Acted as head Voice of the Customer as it relates to Services, Product, and Systems• Contributed to short- and long-term organizational planning and strategy as a member of the leadership team to maintain long-range client operation plans• Developed business intelligence practices to ensure key business decisions are informed through data and information• Cultivated programs and procedural changes to facilitate a smooth and efficient progression for the introduction of new products and services through onboarding, utilization, and renewal• Managed relationships with partners/vendors as it related to all Services and activities• Provided new processes and functionality to an outdated, traditional model and transitioned entire customer operations team to a proactive success model (client engagement, etc.) and one that encompasses Solutions, B2B, B2C, and overall client growth

Los Angeles, Ca

Chicago, Illinois

Chicago, Il

Chicago, Il

Chicago, Il

Apple Valley, Minnesota

St. Paul, Minnesota

Master'S, Education

Bachelor'S, Speech-Communication

Activities and Societies: Chi Psi