Danji L. Email & Phone Number

Pittsburgh, Pennsylvania, United States

🌱 Growth

San Francisco Bay Area

• Owned and shipped 5 features to close the competitive gap of Front Live Chat. Product areas include chat widget, agent portal, and admin settings. Established new cross-functional processes with Product, Eng, Research.
• Drove the recruitment and synthesis of 10 user interviews of support agents. Leveraged insights to conduct design sprint and define product roadmap in Q4 2022 and H1 2023.
• Owned and shipped the redesign of admin settings and expanded the design system.

• Led user research and design of an internal tool that increases listing review efficiency by 250%. Created end-to-end user flows for various user groups.
• Owned the design of 2 projects on the Merchant platform to promote warehouse integrity and merchant quality for 700K merchants. Conducted competitive analysis and synthesized prior user research to define product.
• Hosted meetings with cross-functional partners including PMs, Eng, data scientists, UX research, UX writers, and sales representatives to translate ambiguous concepts into high-fidelity designs.

Remote

• Designed the patient app and provider web portal of Osmind, a mental health startup backed by General Catalyst, Y Combinator, and other top-tier VC
• Sketched over 100 hi-fi screens on Figma driven by user feedback and research insights; Osmind app used by over 12k patients
• Conducted 4 user interviews with clients and 3 with practitioners
• Redesigned the web portal for medical practitioners to improve workflow and data visualization

Berkeley, CA

• Administered one-on-one CS tutoring sessions for students with limited prior experiences.
• Reviewed introductory topics of recursion, object-oriented programming, and data structures.
• Fostered inclusive learning environment with Socratic Method in teaching