Traveled to locations to oversee installation, troubleshooting, and removal of equipment. Collaborated with cross-functional internal and external teams to complete projects in a timely manner. Monitored and executed projects while meeting budget and time restraints; completed equipment testing to ensure there weren’t impactful production issues.  Scheduled contractors to visit locations to troubleshoot and resolve equipment issues.  Analyzed performance to recommend customized solutions at sites.

Directed shipping and receiving functions, negotiations, deliveries, and teams for 3 shifts. Interacted with customers, carriers, and sales teams to communicate delivery schedules and issues. Analyzed performance scorecards and bids to determine bid awards, decreased first-time quality issues through inspections, and updated production departments regarding issues.  Implemented an inventory layout to add 25,000 tons of steel coil storage, thus generating additional revenue.  Enhanced on-time delivery from 91 to 99.9% while increasing shipments by 300%.  Partnered with IT department to develop a reporting process to eliminate manual data entry

Delivered oversight and drove production and operations accountable for tire and wheel rooms within plant. Worked cross-functionally with contractors, maintenance teams, and plant staff and evaluated processes, equipment, and team performance, implementing issue resolutions as needed. Trained staff and leadership on proper utilization and troubleshooting practices. Managed quality control issues, improvements, recruitment, and parts inventory. Communicated with clients to advise warranty claims, etc. Generated a 300% reduction in production line breakdown KPIs while also boosting mean time to failure by 400%. Executed customized trained and development programs which Improved line productivity by 100% during a product launch. Piloted materials, collateral, and technical document implementation including training charts, recovery instructions, and process charts which guided accurate and optimized output throughout entire plant.  Contributed to strategic planning for consistent decreases in alarms and breakdowns.

Played integral role in team development, training, and delegation. Coached and supported teams in delivering customer service excellence while concurrently improving customer-centric tactics. Monitored and managed team performance via performance metrics management and utilization. Formulated and used pivot tables to drive timely, automated data analysis which supported accurate resolutions. Delivered trusted and effective vendor management meeting set budgetary and performance expectations.  Excelled in a call center operations environment; spearheaded 4 campaigns with 2 clients during tenure. Increased customer satisfaction score by 8% within six weeks which placed IBEX in the top quartile of enterprise. Identified root cause and improvement priorities using advanced performance metrics analysis using Excel pivot tables. Delivered a 500% expansion to Tier 1 CPU/Laptop and Tier 2 Mobile Tech departments. Increased employee relations, engagement, and morale with executed programs including contests, lunches, and giveaways.

Launched strategic business performing services for home users and small business owners. Performed diverse services such as repairs, upgrades, virus removal, network installation, and troubleshooting. Designed and facilitated appropriate training for small businesses to incorporate mobile devices to streamline workload by 50%. Manufactured custom built PCs for users carted to meet their business needs.

Directed day-to-day shipping operations, providing fundamental support to company and staff. Aided quality department to incorporate final inspection process for parts before loading shipment. Administered shipping paperwork to match contents of shipments to ensure customer satisfaction.

Responsible for 20 employees in production of JIT sequenced modules for Saturn.Report daily and monthly downtime reports to the Plant Manager.Created training spreadsheets for use by Management and HR to document employee's performance and training.