Business Support Analyst
Current- Developed and delivered comprehensive hourly, daily, weekly, and monthly reports across multiple IT and healthcare projects using advanced Excel functionalities, including complex formulas and pivot tables. Optimized preparations of reports with full accuracy with formulas and pivot tables. - Leveraged ETL processes, CMS and BI tools to extract, transform, and load data into actionable insights, resulting in accurate and timely reporting for diverse clients. Delivered real-time reporting and analysis to clients on an hourly, daily, weekly, and monthly basis.- Constructed interactive dashboards utilizing Power BI to visualize key performance indicators, enabling data-driven decision-making and improved operational efficiency.- Proactively identified data trends, providing actionable recommendations to optimize business performance and achieve project objectives. Developed call volume forecasts using historical data to identify peak call hours, allowing teams to improve staffing optimization and resource allocation.
