Dan Kidd Email & Phone Number

Austin, Texas

Technical Project Manager for multiple internal Apple projects/platforms.Agile methodology used across globally dispersed teamsManaged all parts of projects including internal and business communications, internal and cross-functional meetings (sprint ceremonies, regularly scheduled cadence calls involving multiple teams, leadership reporting meetings, etc), backend HW maintenance and activities, adding surprise and delight whenever possible, as well as sprint/release/Quarterly… Show more Technical Project Manager for multiple internal Apple projects/platforms.Agile methodology used across globally dispersed teamsManaged all parts of projects including internal and business communications, internal and cross-functional meetings (sprint ceremonies, regularly scheduled cadence calls involving multiple teams, leadership reporting meetings, etc), backend HW maintenance and activities, adding surprise and delight whenever possible, as well as sprint/release/Quarterly reporting on team activity metrics including opportunities and successes. Also managed several large scale migration projects (DC to DC, legacy platform to new platform, project consolidations, etc) and similar niche operations. Project PlanningRequirements gathering from business stakeholders and turning them into actionable storiesProject timeline development and roadmapping with cross-functional teams involvementCadence meetings and sync calls planning and development Project Plan ImplementationSprint planning against teams bandwidth to ensure regular delivery of stories as plannedCrisis management when required based on unknown unknowns appearing during planned processesCommunications across all teams during the various stages of project (required cross-functional actions and risks, release timings, planned and unplanned downtimes, shifts in timelines, etc)Project ReportingCuration of KPIs to be tracked during the project phasesTracking of said KPI details and building metric charts/spreadsheets that illustrate progress or risksBuilding presentation decks for internal and external audiences to share project progress and status Show less

Sunnyvale, California

Sunnyvale, Ca

Managed Apple Corporate intranet platform.- Documentation - Platform support - Platform iteration- Platform governance- User Escalations - Bug/Break submissions/tracking - Vendor communications- Related internal projects

United States

Constructing entire social media and online marketing presence from scratch.

San Joaquin Valley, Ca

• General IT support for small business and residential clients• Network builds and support for small business and residential clients• Software training and consultancy for business and residential clients• Community building consultancy for business clientso Vendor/platform selection, topology, engagement methods, iteration planning, etc• Documentation and customer success consultancy for business clients• Business Development consultancy for business clients

San Francisco Bay Area

Responsible for entire community and success segments of the company, strong influence on marketing. Developed, tracked, and reported metrics on everything from customer activity to fulfillment; interfaced directly with community members; created training content such as instructional and onboarding materials, educational videos, in-app copy, etc; surfaced information from the community for various teams such as design and product development that influenced direction and experience of product;… Show more Responsible for entire community and success segments of the company, strong influence on marketing. Developed, tracked, and reported metrics on everything from customer activity to fulfillment; interfaced directly with community members; created training content such as instructional and onboarding materials, educational videos, in-app copy, etc; surfaced information from the community for various teams such as design and product development that influenced direction and experience of product; managed projects; developed communications schedules and content; etc. Fully hands-on role in the company. Show less

Tiburon, Ca

Designed new community structure and UX from the ground up, oversaw development and implementation of new space on WP platform. Determined metrics by which community engagement and effectiveness are tracked.Managed day to day recruiting of independent field techs nationwide, from job postings to application process, interviewing, onboarding and hiring. Completely overhauled entire recruiting process for the company, resulting in higher quality talent attraction and retention… Show more Designed new community structure and UX from the ground up, oversaw development and implementation of new space on WP platform. Determined metrics by which community engagement and effectiveness are tracked.Managed day to day recruiting of independent field techs nationwide, from job postings to application process, interviewing, onboarding and hiring. Completely overhauled entire recruiting process for the company, resulting in higher quality talent attraction and retention. Developed and implemented training policies regarding processes and expectations for newly hired techs as well as existing tech staff. Result was higher tech performance and better experiences for clients Show less

Palo Alto, Ca

Built a better TIBCOmmunity through customer engagement, direct content creation, new policies and processes designed to greatly enhance the user experience, and an updated platform. Focused on growing and developing the brand and the community by incorporating various social and customer-direct strategies. Moving beyond the traditional view of purely user-to-user support role for the community, I placed a significant emphasis on symbiosis between the user community and the company.As… Show more Built a better TIBCOmmunity through customer engagement, direct content creation, new policies and processes designed to greatly enhance the user experience, and an updated platform. Focused on growing and developing the brand and the community by incorporating various social and customer-direct strategies. Moving beyond the traditional view of purely user-to-user support role for the community, I placed a significant emphasis on symbiosis between the user community and the company.As such, my approach to TIBCOmmunity was building a direct relationship between TIBCO's tens of thousands of active users and their huge pool of internal product experts; fostering new ideas, solving complex or stubborn problems, and providing an environment that supports the sharing of all types of discussions and resources in a two-way manner.I also worked extensively with various teams within the marketing, creative design, and product management groups to design and implement global ad/marketing campaigns, enhance existing products and suggest new products based on community feedback or logical progression, track quantitative and qualitative metrics and KPIs on user activity, etc. Show less

Sunnyvale, Ca

Strongly focused on brand development, game traffic growth, user base satisfaction, troubleshooting game/server/user problems. Also oversaw or had a leading role in development of consumer content, increasing social networking resources, development of specific monetization strategies (events/sales/tournaments/promotions/etc), general marketing and expanding social media presence.

Kansas City, Missouri Area

Oversaw and took part in technical and interpersonal tasks ranging from technical support, design and builds of computers/networks/etc to managing a small team of techs directly. In later years started acting in an advisory/consulting role regarding online communities/forums for this and my own company’s clients.

North Kansas City, Mo

Founded and ran my own small computer solutions company. Oversaw technical support operations, new unit/network builds, maintenance of existing hardware and network related items, and general repair jobs. In later years started working as a consultant for several local businesses trying to leverage their user base via online forums. Became more motivated and engaged in that work, transitioning to full time community related tasks by the end of this point in my career. Decided the future for… Show more Founded and ran my own small computer solutions company. Oversaw technical support operations, new unit/network builds, maintenance of existing hardware and network related items, and general repair jobs. In later years started working as a consultant for several local businesses trying to leverage their user base via online forums. Became more motivated and engaged in that work, transitioning to full time community related tasks by the end of this point in my career. Decided the future for this field was in California, and moved here to become a full time CM/Marketer. Show less

Bachelors - Unfinished, Information Technology - Network Administration

As, Network And System Administration/Administrator