Dan Kidd Email & Phone Number

Austin, Texas

Technical Project Manager for multiple internal Apple projects/platforms.Agile methodology used across globally dispersed teamsManaged all parts of projects including internal and business communications, internal and cross-functional meetings (sprint ceremonies, regularly scheduled cadence calls involving multiple teams, leadership reporting meetings.

Sunnyvale, California

Sunnyvale, CA

Managed Apple Corporate intranet platform.- Documentation - Platform support - Platform iteration- Platform governance- User Escalations - Bug/Break submissions/tracking - Vendor communications- Related internal projects

United States

Constructing entire social media and online marketing presence from scratch.

San Joaquin Valley, CA

• General IT support for small business and residential clients
• Network builds and support for small business and residential clients
• Software training and consultancy for business and residential clients
• Community building consultancy for business clientso Vendor/platform selection, topology, engagement methods, iteration planning, etc
• Documentation and customer success consultancy for business clients
• Business Development consultancy for business clients

San Francisco Bay Area

Responsible for entire community and success segments of the company, strong influence on marketing. Developed, tracked, and reported metrics on everything from customer activity to fulfillment; interfaced directly with community members; created training content such as instructional and onboarding materials, educational videos, in-app copy, etc; surfaced.

Tiburon, CA

Designed new community structure and UX from the ground up, oversaw development and implementation of new space on WP platform. Determined metrics by which community engagement and effectiveness are tracked.Managed day to day recruiting of independent field techs nationwide, from job postings to application process, interviewing, onboarding and hiring..

Palo Alto, CA

Built a better TIBCOmmunity through customer engagement, direct content creation, new policies and processes designed to greatly enhance the user experience, and an updated platform. Focused on growing and developing the brand and the community by incorporating various social and customer-direct strategies. Moving beyond the traditional view of purely.

Sunnyvale, CA

Strongly focused on brand development, game traffic growth, user base satisfaction, troubleshooting game/server/user problems. Also oversaw or had a leading role in development of consumer content, increasing social networking resources, development of specific monetization strategies (events/sales/tournaments/promotions/etc), general marketing and.

Kansas City, Missouri Area

Oversaw and took part in technical and interpersonal tasks ranging from technical support, design and builds of computers/networks/etc to managing a small team of techs directly. In later years started acting in an advisory/consulting role regarding online communities/forums for this and my own company’s clients.

North Kansas City, MO

Founded and ran my own small computer solutions company. Oversaw technical support operations, new unit/network builds, maintenance of existing hardware and network related items, and general repair jobs. In later years started working as a consultant for several local businesses trying to leverage their user base via online forums. Became more motivated.

Bachelors - Unfinished, Information Technology - Network Administration

As, Network And System Administration/Administrator