In my role as VP Industry Solutions & Marketing at FinDock and as part of the overall Leadership team, I lead the strategy and drive expansion across a diverse range of industries, including a strong focus on Fundraising, Education, and Insurance. Leading our Solution Engineers and Marketing Specialists, I drive FinDock’s growth and expansion efforts, setting the direction for our global market penetration.My approach is deeply collaborative, working closely with key stakeholders, valued customers, and trusted partners to create dynamic partnerships. These relationships are crucial in advancing FinDock’s vision and strategic roadmap, ensuring we remain at the forefront of payment solutions innovation on Salesforce.By harnessing the collective strengths of our team and partners, I aim to deliver unparalleled value and drive sustained growth for FinDock and our diverse customers across all Salesforce industries.

In my role as Director of Nonprofit Industry Solutions at FinDock, I shape and propel our nonprofit strategy and expansion, with a dedicated emphasis on charitable organisations in the UK&I sector.I thrive on collaborating with key players, valued customers, and trusted partners. Through these dynamic partnerships, I help bring about the overarching vision and strategic roadmap for FinDock's Nonprofit vision.By orchestrating a harmonious convergence of insight, innovation, and practical implementation, I play an instrumental role in driving FinDock's Nonprofit endeavours forward. This journey is marked by a shared commitment to equipping nonprofits with the tools and strategies they need to make a lasting impact.

In my role as a Solution Engineer at FinDock, I was responsible for aiding charities and nonprofits in grasping their technological solutions and overarching objectives. My focus revolved around shaping a forward-looking vision, illustrating how the synergy between FinDock and Salesforce could revolutionise and enhance their payment processes.In this role, I closely collaborated with organisations, delving into their distinct requirements and devising custom-tailored solutions that harnessed the latest technology trends. By offering strategic insights and fostering innovative strategies, I empowered nonprofits to fully leverage their systems, catalysing transformative shifts in their payment operations.

As the founder of Dynamic Design UK, a venture I initiated in my spare time back in 2009, I have carved a path as a proficient Website Developer. Over the years, I've honed my skills and expertise, successfully conceptualising and crafting a diverse array of websites.My forte lies in delivering websites of the highest calibre built on ExpressionEngine CMS – seamlessly blending quality, professionalism, and user-friendliness. I've catered to a broad spectrum of clients, including individuals, charitable organisations, non-profits, churches, and businesses, ensuring each project is a testament to my commitment to excellence.My journey with Dynamic Design UK has been a continuous exploration of innovative web solutions, where I've combined creativity with technical prowess to provide tangible value to my clients.

During my time at Christians Against Poverty (CAP), I had the privilege of overseeing a dynamic and integral department that focused on cultivating meaningful relationships with supporters and churches. The Fundraising Operations division was dedicated to nurturing connections through impactful events, supporter appreciation initiatives, meaningful conversations, and strategic data-driven insights. Our overarching mission was to encourage ongoing support from individuals and foster compelling partnerships with churches, reinforcing CAP's impactful work.Within the Fundraising Operations department, I led and provided strategic direction, ensuring the seamless execution of CAP's critical objectives. As an integral member of the Fundraising and Communications Board, I contributed to shaping CAP's overall strategy. I bore the responsibility of ensuring our compliance with the Fundraising Regulator, helping keep everything above board!At the helm of this multifaceted dynamic department, I directly managed three fantastic team managers, collectively overseeing a dedicated team of over 30 people. This role necessitated a blend of leadership, strategic vision, and operational excellence.Furthermore, I took on the role of Salesforce Product Owner, spearheading its successful implementation over an 18-month period in collaboration with both external consultants and our internal team. Since its launch in August 2018, I was instrumental in refining and directing the ongoing utilisation of Salesforce within the charity, leveraging its capabilities to streamline processes and optimise outcomes.My time at CAP was marked by my unwavering commitment to driving meaningful impact and fostering enduring relationships, both within our supporter community and in our operational infrastructure.

During a temporary twelve-month secondment, I assumed the role of Head of Debt Operations at Christians Against Poverty (CAP), infusing new perspectives and insights into our operational landscape. With a strategic emphasis, my efforts were directed towards harnessing the power of data and optimising technological solutions to streamline processes and enhance efficiency within our Debt Operations.My primary objective involved deciphering and leveraging data-driven insights to inform decision-making and refine our approach to client services. Additionally, I championed the alignment of our technological infrastructure with our operational goals, spearheading initiatives that ensured seamless integration and operational excellence.Through this unique opportunity, I contributed to CAP's unwavering commitment to delivering exceptional client experiences while fostering a culture of continuous improvement and innovation within the Debt Operations domain.

As Supporter Communications Manager, my responsibilities spanned two primary areas. Primarily, I led and supervised the Supporter Care Team, ensuring that each supporter received prompt and personalised expressions of thanks for their donations. My efforts extended to fostering relationships with potential donors, nurturing their interest and encouraging their involvement. Furthermore, I orchestrated and assessed the efficacy of our communication strategies with supporters, encompassing both postal mailings and email correspondences.In addition to these duties, I also maintained my prior engagement within the charity, leveraging my skills as a Website Designer and Developer. This secondary role enabled me to contribute to CAP's online presence, enhancing user experiences and facilitating seamless interactions with our audiences.Through these combined responsibilities, I endeavoured to strengthen CAP's engagement with supporters and elevate the charity's impact within the community.

I worked to create and develop CAP's main website - https://capuk.org. It is essential that the website is kept up to date both with new, accurate and relevant content and also with latest web technologies and design. The CAP website is visited about 25,000 times each month and is one of the primary ways that supporters, potential clients and referral agencies find out about the charity. The role also involves designing and sending of our regular supporter emails.

Having been a member of the National Events team since I started at Christians Against Poverty, I now lead the team. I have responsibility for the charities Exhibitions, Cafes and Conferences including our recent Remember The Poor events (www.rememberthepoor.co.uk). I also manage our sponsored events, Engage summer placements, ambassador programme and head office volunteers.

Working for the Times best small company to work for, I have responsibility for the exhibitions that CAP attends (to advertise their work), sponsored cafes running over the summer and the Yorkshire Three Peaks sponsored event (for 200 supporters). For all of these events I budgeted, organised, planned the logistics, and built a team of volunteers. I have to organise many events at the same time, which shows I am competent at managing my own time and multi-tasking.

As an intern, I spend one day a week in management and leadership training including sessions (both theoretical and practical) on effective communication, negotiating, strategic planning, self leadership and team building.

In the capacity of Assistant Caretaker at Abbey Gate College, I enthusiastically dedicated my efforts to ensuring the seamless operation of the school during the summer breaks. With a focus on supporting the school's activities throughout the holidays, I actively engaged in a range of responsibilities.My role encompassed hands-on involvement in diverse building projects, contributing to the ongoing improvement and development of the school's facilities. Additionally, I took on the crucial task of helping to maintain the school grounds, meticulously upholding their appearance and functionality.

During my time at Argos, I actively engaged in various areas of store operations, encompassing pivotal roles such as customer services and warehouse management. My responsibilities entailed adeptly addressing customer inquiries and concerns, employing tact and empathy to soothe their frustrations while collaboratively resolving issues.Moreover, I participated in a key role in orchestrating the redesign of the stockroom layout, contributing to the strategic enhancement of inventory management and accessibility.My stint at Argos enabled me to refine my problem-solving prowess and customer-centric approach, while also affording me the opportunity to contribute to dynamic organisational initiatives.