Klaas Jansen Email & Phone Number

Netherlands

Netherlands

Amsterdam Area, Netherlands

With the acquisition of ABSI by PwC the role of supporting Digital Transformation for Salesforce.org customers expanded to EMEA Focus. Partnering with Salesforce.org (Premium Partner) and building the .org practise for PwC in EMEA.

Nieuwegein

With the acquisition of Converse by ABSI from StepOrange I joined ABSI and start to built a Salesforce Practise focussing on the Salesforce.org market.Key activities are helping non-profits with their digital transformation with help of Salesforce technology.Built a Salesforce Services team focussed on Salesforce.org customers. Member of the solution team innovating the Converse application.Driving customer success for current and new customers.Deliver expert services and… Show more With the acquisition of Converse by ABSI from StepOrange I joined ABSI and start to built a Salesforce Practise focussing on the Salesforce.org market.Key activities are helping non-profits with their digital transformation with help of Salesforce technology.Built a Salesforce Services team focussed on Salesforce.org customers. Member of the solution team innovating the Converse application.Driving customer success for current and new customers.Deliver expert services and innovation on sector level.Help nonprofts become customer centric and get insight in their supporter base. Show less

Utrecht Area, Netherlands

Driving overall Customer Success for Partners and Customers of StepOrange.Key activities are helping non-profits adopting the Salesforce platform and make the digital transformation. Responsible for:- Highest form of success and adoption of StepOrange products on the Force.com platform- Expert Value Services- Leading strategic projects for internal and external customers- StepOrange operations

Apeldoorn Area, Netherlands

In addition to the role of Director Sponsor Donor services:Managed 4 teams: ICT, Project Management, Policies and Quality, and Facilities.Member of the Management Team.Member of the International Partner Coordination Team, overseeing the replacement of ICT infrastructure, including Salesforce.Chaired the Change Advisory Board.Led the office rebuilding and relocation project.Responsible for maintaining ISO certification.Executive Sponsor and Customer for Salesforce… Show more In addition to the role of Director Sponsor Donor services:Managed 4 teams: ICT, Project Management, Policies and Quality, and Facilities.Member of the Management Team.Member of the International Partner Coordination Team, overseeing the replacement of ICT infrastructure, including Salesforce.Chaired the Change Advisory Board.Led the office rebuilding and relocation project.Responsible for maintaining ISO certification.Executive Sponsor and Customer for Salesforce implementation at Compassion Netherlands.Participated in several internationally operating project teams. Show less

Apeldoorn Area, Netherlands

Managed 3 teams: Sponsor Relations, Sponsor Administration, and Back-office.Member of the Management Team.Focused on customer centricity and enhancing customer experience.Delivered customer-focused service across multiple channels (phone, email, social media, website).Improved work procedure efficiency and performance on key risk indicators (KRIs).Built and expanded a positive working culture.Served as Product Owner for the Salesforce implementation.Expanded the use… Show more Managed 3 teams: Sponsor Relations, Sponsor Administration, and Back-office.Member of the Management Team.Focused on customer centricity and enhancing customer experience.Delivered customer-focused service across multiple channels (phone, email, social media, website).Improved work procedure efficiency and performance on key risk indicators (KRIs).Built and expanded a positive working culture.Served as Product Owner for the Salesforce implementation.Expanded the use of volunteers across a wide variety of tasks. Show less

Apeldoorn Area, Netherlands

Interim CEO of Compassion Netherlands during the existing CEO's illness.

Utrecht Area, Netherlands

Managing 4 productteams (Finance, CRM, Payrole and HR), first, second line and technical support. Implemented Customer Focused service, SLA services with Customers and ITIL work procedures.Represented the Customers Voice in the internal organization.Responsible for the Training Center.Member of the Management Team and the Change Advisory Board.

Apeldoorn Area, Netherlands

Managed and expanded the Customer Services Department. Implemented Customer Relation Management. Created 3 Product Teams to serve the market well. Defined and monitored SLA's. Also managed the Administration Team and the Transport Services Department.Member of the Management Team.

Apeldoorn Area, Netherlands

Responsible for major accounts

Bachelor Of Business Administration - Bba, Leergang Bedrijfskunde

Post Hbo, Leergang Excellent Leiderschap

Bachelor, Analytical Chemistry

Education record

Education record