Operation Supervisor at Rida International- A leading DMC in Middle East with Main offices in United Arab Emirates, Saudi Arabia, Indonesia, Morocco, Thailand, Jordan, Malaysia, Vietnam, Philippines & China. Currently main in charge of spearheading the deployment of the Hub 2 Travel platform in Vietnam, a cutting-edge B2B global solution that harnesses advanced AI technology to transform travel agency operations, driving innovation and enhancing service delivery by integrating sophisticated technological tools into everyday business practices.

- Working directly with HR Restructuring Expert Abhishek Mathur to share the company's plan and direction as per the CEO's guidance. - Drafting contracts, adjusting terms, and facilitating communication with Mr. Abhishek Mathur. - Monitor the project's progress and report to the Board of Directors and the CEO.- Providing translation support and arranging exchanges with HR personnel. - Sharing insights and personal experiences in roles as an HR Team Lead and HR personnel within the company to provide input to the project. - Contacting recruitment agencies as proposed by the project director, evaluating and suggesting suitable agencies based on company criteria. - Conveying directives from the CEO to Mr. Abhishek Mathur.

- Review and initial control documents for the Marketingand Customer Care Dept for signing by the CEO and BOD.- Analyze, synthesize, and propose reports from the Marketing and Customer Care Dept- Monitor the progress of tasks, supervise the MKT-CSKH department to ensure compliance with the prescribed schedule.- Advise the CEO on the Marketing plans, personnel, and other related issues.- In charge of procurement for the Marketing and Customer Care Dept- Keep track of the CEO's work schedule updates and information from related departments.- Execute other directives from the CEO and the company's leadership.

- Compile the Customer Care team's monthly, quarterly, and annual customer care plans and send them to the CEO and the Board of Directors.- Aggregate and send work reports for the team on a monthly, quarterly, and annual basis, detailing each team member's responsibilities. Provide post-program evaluation reports after each customer care program.- Evaluate customer service team members, assessing their work ethics, attitudes towards customers, and KPI (Key Performance Indicator) achievements.- Propose solutions and recommendations for customer service programs, personnel, and products. Collaborate with the Marketing Department to provide insights to the Leadership Team on issues related to customer service programs and products. Make recommendations regarding personnel matters to ensure the team has the necessary capabilities for the job. Suggest training needs to develop the best workforce.- Coordinate with the sales team to distribute gifts and visit customers.- Collaborate with various departments to participate in company events such as customer conferences and corporate events.- Execute other directives from the company's leadership.

HR Team Lead - Specializing in HR Business Partnering and Talent AcquisitionAs an HR Team Lead, I excel in bridging the gap between strategic business objectives and employee performance. I have a strong focus on HR Business Partnering, where I align human resources policies and strategies with the company's goals and objectives. My expertise includes advising leadership on HR-related issues, developing and implementing HR strategies that support business goals, and fostering a positive workplace culture.In Talent Acquisition, I am skilled at identifying and recruiting top talent to meet the evolving needs of the organization. I manage the end-to-end recruitment process, from sourcing and screening to interviewing and onboarding. My approach combines innovative recruitment strategies with a deep understanding of the company's culture and the specific competencies required for each role.Key Responsibilities:Develop and implement HR strategies in line with company objectives.Act as a strategic partner to senior leadership on all HR-related matters.Lead Talent Acquisition efforts, ensuring a smooth and efficient hiring process.Foster strong employee relations and address HR issues proactively.Through my role, I contribute to building a workforce that is not only skilled but also aligned with the company's vision and values, thus driving organizational success

Operation of Apollo Silicone's CSR Project during the COVID-19 Pandemic- Established the operation of a volunteer ambulance team, sponsored by Apollo Silicone, which provides free transportation services with self-driving personnel and vehicles purchased by the company.- Launched the Apollo Care team specializing in providing oxygen tanks, medication distribution, and free consultations to COVID-19 patients during the critical period of medication shortages.- Managed the operational expenses and provided regular reports to the CEO on expenditure and related matters.- Maintained communication with relevant authorities, local hospitals, and medical teams to offer support to COVID-19 patients in Ho Chi Minh City when assistance was requested.- Collaborated with charitable organizations to secure medication, food, and financial assistance for those in need.

- Managing long-haul outbound tours, specializing in the USA, UK, and Australia.- Communicating with clients to understand their demands and requirements, and creating customized tour programs based on their requests.- Utilizing knowledge of company products to present solutions to customers.- Maintaining ongoing communication with existing customers to ensure their satisfaction and request referrals.- Conducting market research on a quarterly basis to generate warm leads.- Providing initial training to team members to ensure excellent customer service in the assigned market.- Developing and nurturing effective relationships with team members.Achievements and Recognitions:- Effectively introduced and advised customers on company products, resulting in a 15% increase in revenue for the market I managed in 2019.- Received the Innovative Employee Award in 2017.- Recognized as a Distinguished Salesperson in the Outbound Department for six consecutive years.

Freelancer MC for HTV- "Thành Phố Hôm Nay Program" and VTV - " Vui Sống Mỗi Ngày Program"

Owner, Craft Artist, Digital Marketer- Generate innovative concepts, work with materials, and craft artwork for sales.- Utilize digital marketing strategies to sell artworks to both domestic and international customers.- Manage a business page with nearly 5,000 followers. Explore more: https://www.facebook.com/littlerainbow.fimoshop/- Prepare daily sales reports.