COMPUCOM West Chester, OH 05/15 -- Present Contract provider to sixth largest pharmaceutical company Onsite Computing Services Engineer Provide high quality desktop support 500+ to diverse user base Create, image, setup, train all new users Manage relationships between vendors, HR and AZ management Act as site liaison between users and second and third level support Participate in any IT projects when in scope

CompTIA A+ certified.

IT Infrastructure, lifecycle management project.Key areas of impact: Data Gathering and analysis across multiple departments. Ensuring Quality replacement of one third of installed worstations at Children’s Hospital.

Certified IT consultant at Procter & GambleResponsible for relationship between IT and the business to provide hardware and software solutions to meet business needs. Key ContributionsConsultant for P&G Concierge Service providing instant IT support to all band six level executives and their administrators resulting in consistent 95% and above customer satisfaction scores Nominated in the Customer Service category for HP Employee Recognition Program by immediate… Show more Certified IT consultant at Procter & GambleResponsible for relationship between IT and the business to provide hardware and software solutions to meet business needs. Key ContributionsConsultant for P&G Concierge Service providing instant IT support to all band six level executives and their administrators resulting in consistent 95% and above customer satisfaction scores Nominated in the Customer Service category for HP Employee Recognition Program by immediate managerLaunched digital solution project for P&G executives by deploying Apple iOS technologies increasing timely access to information by 20%Participated in quarterly technology fairs and global year end meeting support that resulted in additional $20,000 revenue for HP Coordinated document management interface between P&G local site and multiple vendors enabling more cooperative relationshipsServed as a key/main contact for IT by recommending appropriate hardware and software solutions to a diverse customer baseFacilitated personal system/IOS upgrades for P&G executives to ensure no down timeProvided solutions for business specific needs such as linking executives with correct mobile solutionsCertified as P&G local call center agentEnsured timely problem resolution which allowed for maximum time on task for end usersSpearheaded such projects as: Systems upgrade migration from P&G SEWP 3 platform to SEWP 4 and SEWP 4 to Windows 7. Upgrade project completed six months ahead of schedule resulting in higher customer satisfaction scores and $15,000 in cost savings for P&G Setup and maintenance of P&G computer training rooms enabling P&G SAP training Show less

Responsible for relationship between IT and the business to provide hardware and software solutions to meet business needs.

Managed four Support Engineers at the Procter & Gamble Winton Hill Business Center HelplineKey Contributions:Supported over 400 Macintosh and Windows workstations in different locationsEnsured network connectivity to maintain high level of productivity for end usersSupported Microsoft Office for over 400 usersConfigured and migrated new computersSupervised and provided helpline support for over 400 usersSpearheaded such projects as: System upgrade… Show more Managed four Support Engineers at the Procter & Gamble Winton Hill Business Center HelplineKey Contributions:Supported over 400 Macintosh and Windows workstations in different locationsEnsured network connectivity to maintain high level of productivity for end usersSupported Microsoft Office for over 400 usersConfigured and migrated new computersSupervised and provided helpline support for over 400 usersSpearheaded such projects as: System upgrade migrationRollout of on-line Meeting Maker software to foster better collaborationConversion from site license software to individual licenses to downsize cost of site license Show less

Achieved rank of Specialist 4th class, promotable.Key ContributionsMaintained HAWK missile system at the component levelAwarded service overseas (West Germany) ribbonSoldier of the monthGood conduct medalHonorable discharge