Director Of Technical Operations
• Streamlined file feed creation for new listings, updates and variations, enhancing error resolution efficiency• Created 20,000+ listings and variations via flat files and spearheaded troubleshooting for them• Provided advanced Amazon technical support to the brand management team, addressing complex catalog issues• Implemented automated weekly reporting for all US clients, improving data accessibility and timeliness• Managed comprehensive IT needs for 100+ employees, resulting in $50k annual savings compared to outsourcing