Director Of Technical Operations
- Streamlined file feed creation for new listings, updates and variations, enhancing error resolution efficiency
- Created 20,000+ listings and variations via flat files and spearheaded troubleshooting for them
- Provided advanced Amazon technical support to the brand management team, addressing complex catalog issues
- Implemented automated weekly reporting for all US clients, improving data accessibility and timeliness
- Managed comprehensive IT needs for 100+ employees, resulting in $50k annual savings compared to outsourcing