Mary Kay: Managing multiple global infrastructure projects that included the following:• Europe JDE Infrastructure readiness – Coordinated Russia COE and HQ teams with infrastructure server and network readiness.• Global Citrix upgrade – Successfully managed the global teams in China, Russia and Dallas to upgrade to Netscaler GSLB infrastructure and deployment of the new Citrix 14.X Receiver. • Managed smaller projects that included: Proactive Maintenance that utilized MS… Show more Mary Kay: Managing multiple global infrastructure projects that included the following:• Europe JDE Infrastructure readiness – Coordinated Russia COE and HQ teams with infrastructure server and network readiness.• Global Citrix upgrade – Successfully managed the global teams in China, Russia and Dallas to upgrade to Netscaler GSLB infrastructure and deployment of the new Citrix 14.X Receiver. • Managed smaller projects that included: Proactive Maintenance that utilized MS AlwaysOn to fail-over to the Waco DC and the annual server refresh replacement and decommissioning programs. • Coordinated monthly Microsoft security server patching for over 2000 servers globally. Show less

Project Management of infrastructure projects needed for Mainframe Migration Project that included: • Successfully leading the implementation of VERITAS High Availability for the core IBM and Oracle Applications. • Managed a number of small infrastructure projects needed for application releases.

I provided a consulting role for Best Business Practices and Processes for this start-up company that is growing rapidly. Currently researching daily processes enhancements for fulfillment, cost management to facilitate the growing demands..

Program Manager for network infrastructure projects within Raytheon's rapidly changing programs. Manage LAN and Phone programs for actively changing network infrastructure at the Expressway sites. Provide key interface for vendors and internal customers to enable communication solutions for Network/Phone connectivity. Managed network project needs for constantly changing programs for 8 sites in North Texas. Developed and managed processes and cost management of all wireless devices and services… Show more Program Manager for network infrastructure projects within Raytheon's rapidly changing programs. Manage LAN and Phone programs for actively changing network infrastructure at the Expressway sites. Provide key interface for vendors and internal customers to enable communication solutions for Network/Phone connectivity. Managed network project needs for constantly changing programs for 8 sites in North Texas. Developed and managed processes and cost management of all wireless devices and services for our national and international teams. Define continuity in processes and procedures for the North Texas Network team.Key Accomplishments:• Developed cost saving processes for the wireless device . • Managed over 90 small to large communication infrastructure programs to facilitate both unclassified and classified LAN and Phone program needs. Show less

Managed LAN and Telephony implementation programs and projects for actively changing network infrastructure for all 8 North Texas locations; Primary oversight of vendor coordination with internal customers to deliver communication solutions for connectivity over CISCO Network infrastructure; Coordinated and managed multiple concurrent network projects Key Accomplishments:• Managed projects, meeting timelines and budgets that delivered cost savings of more than $300K annually for… Show more Managed LAN and Telephony implementation programs and projects for actively changing network infrastructure for all 8 North Texas locations; Primary oversight of vendor coordination with internal customers to deliver communication solutions for connectivity over CISCO Network infrastructure; Coordinated and managed multiple concurrent network projects Key Accomplishments:• Managed projects, meeting timelines and budgets that delivered cost savings of more than $300K annually for wireless devices and services nationwide• Managed more than 60 small-to-large network infrastructure and cabling programs to facilitate unclassified and classified LAN and phone program needs totaling more than $3MMy position was outsourced to CSC where I continued in the same role. Show less

Consulting Project Director (2005 –2008) Responsible for key customer accounts with large program implementations including oversight of account program management, project timelines, and communicating with C-level management; Mentoring and training project managers, provided assurance of best practices within the projects and programs; Financial responsibility for estimating project costs and developing new revenue opportunities. Key Accomplishments:• Managed large customer… Show more Consulting Project Director (2005 –2008) Responsible for key customer accounts with large program implementations including oversight of account program management, project timelines, and communicating with C-level management; Mentoring and training project managers, provided assurance of best practices within the projects and programs; Financial responsibility for estimating project costs and developing new revenue opportunities. Key Accomplishments:• Managed large customer account, responsible for 4 project managers and more than 105 resources as part of a $200M program. • Successfully directed program team in a critical at-risk account through green status; Developed business case to add $8M to services. Client Delivery Manager, Executive Quality Assurance Group (2002 –2005)Responsibilities included business and project process improvements, engagement scope approval for services, and project quality reviews for key accounts Key Accomplishments:• Facilitated Global Project Performance Reviews for Hewlett Packard’s PRM worldwide; Assessed opportunities for improvement and implemented cost-efficient changes to the global program; Developed a business case for a larger global CRM program• Provided process improvements that were foundational to Rapid Delivery Service Offerings, oversight of scope and project ROI for many key service offerings in the form of Statements of Work, Proposals and Change Orders for large accounts Show less

Promoted quickly after one year of demonstrating abilities to turn a large and strategic account to be very reference-able and sold over $5M in services. Managed 8 Technical Account Managers (TAMs) serving over 25 customers. Provided in the sale over $5M in services. Delivered high customer satisfaction levels to leverage over $50M in new license sales. Managed and participated in over 6 successful direct implementations including one global implementation. Target accounts within the region… Show more Promoted quickly after one year of demonstrating abilities to turn a large and strategic account to be very reference-able and sold over $5M in services. Managed 8 Technical Account Managers (TAMs) serving over 25 customers. Provided in the sale over $5M in services. Delivered high customer satisfaction levels to leverage over $50M in new license sales. Managed and participated in over 6 successful direct implementations including one global implementation. Target accounts within the region include High Technology, Financial, Energy, Oil and Gas, Communications and Government markets. (Compaq Computers, Shell Oil & Gas, TXU Energy, Schlumberger, Halliburton, Verizon and more)Key Accomplishments:Helped to deliver over $10M in new license sales by leveraging strong customer relationships and high customer satisfaction levels through proven service.Met or exceeded revenue quota every quarter averaging over $400K.Delivered Training Classes for Consultants and Technical Account Managers. Show less

Project Manager and team lead for a Siebel/Scopus Call Center enterprise implementation. Lead a team to provide "Business Process Mapping" for all active re-engineering projects within the Division. Project management included managing project resources, scope control, budgeting and directing project timeline through to a successful implementation. Program was put on hold when Siebel Systems bought Scopus.

Developed and implemented highly competitive applications for government markets and central processing use, design and implement a networked production facility which accommodated rapid expansion, and to research and develop new products for government markets. Project P&L, production control, customer support, marketing and negotiating acquisitions. Reported to the CEO and was responsible for 106 of the customer base that produced $2.6 million annually in revenue with a 24% margin. System… Show more Developed and implemented highly competitive applications for government markets and central processing use, design and implement a networked production facility which accommodated rapid expansion, and to research and develop new products for government markets. Project P&L, production control, customer support, marketing and negotiating acquisitions. Reported to the CEO and was responsible for 106 of the customer base that produced $2.6 million annually in revenue with a 24% margin. System administration of the computer centers UNIX (AT&T / BERKLEY & SCO) systems with MS Windows clients.Key Accomplishments:Major contributor to the company's rapid growth and eventual dominance in the county government market. Designed and implemented a Turnkey Hardware/Software solution for customer base.Defined, selected and installed hardware/software to support internal operational requirements. Show less