Dan Murasky Email & Phone Number

Lawrence, New Jersey, United States

Trevose, Pennsylvania, United States

Building on achievements as Director, Digital Service Delivery, led the delivery of seamless system integration and consistent process application throughout the customer lifecycle. Key responsibilities included mapping out the customer journey to make substantial impacts in the areas of data associations, including permissions and personalization, as well as creating automated and self-service capabilities. This involved close collaboration and strategic partnerships with multiple business functions, including Sales, Engineering, Customer Success, Data Privacy, and Product Management teams, to ensure alignment and deliver value to all. The objective was to enhance the efficiency of employees, provide an improved customer experience, and reduce implementation and support costs while achieving greater precision in delivering services to customers and end users.

Greater Philadelphia Area

Core responsibility was to own and manage the services, operating platforms and data that supported a growing portfolio of clients and a geographically dispersed team managed through a matrix structure. This position involved collaborating across various departments and geographical regions to ensure the delivery of a seamless customer journey, driving customer acquisition, retention, and lifetime value while maintaining local market flexibility. The role leveraged data insights to identify and lead customer experience (CX) initiatives that enhanced Net Promoter Score (NPS) across diverse channels and functions. This role's global scope demanded a deep understanding of industry best practices, strong influencing skills, and a passion for creating effortless, customer-focused experiences on a worldwide scale. To meet the demands of rapid business growth substantial transformation efforts focusing on tools, people and process delivered significant value to the business in the areas of cost reduction, work efficiency, customer satisfaction, business growth objectives.

San Francisco Bay Area/ Pacific Northwest