Daniel (Dann) Adams Email & Phone Number

Denver, Colorado

Denver, Colorado

Denver, Colorado

Charlotte, North Carolina Area

Naples, Florida Area

Software management: Lync, Microsoft Office, Sagitta, Citrix (VDI), ImageRight, SalesLogix, Windows 7/8.1, AppRiver, GFI FaxMaker, ImageRightPC deployment: Microsoft Deployment Toolkit & StorageCraft. User creation/management: Active Directory, Exchange, Lync (Unified Messaging), CSR24.

Birmingham, Alabama, United States

• Design, install, maintain and troubleshoot advanced video, telephony (VoIP), DOCSIS, DNT and fiber-optic network systems.
• Ensure minimal customer impact due to equipment & software failures, over-utilization and environmental challenges.
• Advanced knowledge of RF and optical/fiber-optic combining, splitting and propagation.
• Create and maintain detailed and organized databases consisting of required company, OSHA and FCC-compliant data.
• Implement, execute, manage and troubleshoot numerous projects designed to launch new products and services in addition to improving existing ones such as switched digital video (SDV), Internet throughput.
• Responsible for the operation and maintenance of multiple high-end network operations facilities. This includes, but is not limited to, RF and fiber-optic distribution and transport systems, emergency power generators.

Birmingham, Alabama, United States

• Served as an in-the-field point of contact for service and installation technicians in the event they needed assistance with unusual or difficult problems.
• Responsible for dealing with corporate escalations and persistent issues that involved troubleshooting that fell outside the scope of a standard visit to the customer premise.
• Provided continuing training and problem-solving advice in a group setting, as well as, on the job.
• Maintained up-to-date company and OSHA-compliant safety documentation on approximately a dozen technicians. This included random safety checks of the vehicles, safety equipment and work practices.
• Acted in a supervisory role during periods of unavailability by management staff (vacations, illness, meetings, etc).

Birmingham, Alabama, United States

• Installed, repaired and upgraded customer-premise equipment and services such as video services (television), VOD (Video On Demand), Internet and telephony.
• Provided networking hardware & software installs for PC’s and Apple Computers running various operating systems, as well as, reconfiguring systems for use on a DOCSIS-based Internet connection.
• Configured SOHO routers and switches for DHCP and static IP-based services.
• Interacted with customers of various backgrounds and personalities in order to determine the cause of problems and concerns in an attempt to resolve them and potentially upgrade services.
• Responsible for operating and scheduling routine maintenance of a company vehicle.
• Operated on a daily basis with little-to-no on-site supervision.

Columbus, Ohio, United States

• Installed, upgraded and discontinued customer-premise equipment and services such as video services (television), VOD (Video On Demand), Internet and telephony.
• Interacted with customers of various backgrounds and personalities in order to determine the cause of problems and concerns in an attempt to resolve them and potentially upgrade services.
• Operated in a company and OSHA-compliant manner in regards to safety while climbing utility poles, ladders, hazardous areas (under homes, rear easements, roadways, etc.)
• Responsible for operating and scheduling routine maintenance of a company vehicle.
• Operated on a daily basis with little-to-no on-site supervision.