Dannae Flaherty Email & Phone Number

Kansas

Kansas City, Mo

Sales Experience:•Motivate and lead credit card, heloc, new account referral and sales goals for 5 tellers and 2 PBRs.•Provide on the spot coaching for employees on all banking services.•Assist in competency discussions and development.Operations Experience:•Conduct quarterly audits on teller drawers and negotiable items.•Supervise teller staff with daily audits of branch operation and function•Participate in audits of other branches with our territory manager on a monthly basis Associations:•Diversity Champions Program 2013•Women’s Diversity and Empowerment Series 2012•Mentor Certified for training new managers with UMB•Leader for the Southeast Operation Managers

Sales Experience:•Opened 2-3 accounts per week•Motivated staff of 6 tellers in referrals and business leadsOperations Experience:•Conducted monthly audits of branch along with internal auditor•Managed teller staff with daily audits of branch operation and function•Conducted daily audits of new accounts opened for USA Patriot Act•Responsible for entire branch’s operational performance•Managed general ledger accounts•Decreased fee refunds from 7% of fee income to 2%•Decreased losses from 137% of target to 33% Management Experience:•Managed 6 tellers and 2 personal bankersCharity Committee•Lead retail departments in Austin and Central Texas for March of Dimes Walk•Met quarterly to decide where charitable contributions would be allocated•Participated in Brown and Blue Santa in Austin •Served as secretary for Central Texas committee in 2007

Sales Experience: •Opened up account or cross-sold to over 80% of new retail and business customers during past two years•10% time spent out of the branch on business calls•Networked with Hy-Vee in-store management for promotions and banking blitzesOperations Experience:•Decreased branch operational risk by 5% in the first year and 10% by second year•Responsible for entire branch’s operational performance•Coached tellers to decrease proof errors; over 21% in two years•Responsible for monthly branch certification and general ledger accounts Management Experience:•Managed a teller line of five tellers (two full-time and three part-time)•Supervised personal banker and tellers throughout conversion, including training all employees on basic functions, operations and sales

Education record

Bachelor'S Degree, Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.)