D'Anna Smith Email & Phone Number

The Talent Marketing Board is the community for people leading employer brand and recruitment marketing at the world's largest companies.

Building a new collaborative Business Process Outsourcing (BPO) HR Shared Services team of seven direct reports to support all HR operational programs with three specific focuses – operational efficiencies and excellence, candidate and team member experience, and HR regulatory and compliance requirements. Partnering with various teams, to include all HR lines of business, compliance, finance and IT, to contribute to the success of this new operations team. Leveraging all forms of technologies to support and gain all desired efficiencies. Leading and participating with executive leadership to drive a “standout HR” service deliver model. Direct responsibility for contingent labor MSP and Talent Acquisition operations.

Columbus, Ga

Designed, configured and deployed an applicant tracking system in conjunction with building and leading a new Talent Acquisition Operations team of six direct reports. This team consisted of resources supporting compliance and regulatory requirements, onboarding, talent acquisition systems administration and talent marketing with a significant focus on operational excellence and candidate experience. Created a user guide of all processes and procedures. In addition, implemented and managed an outsourced contingent labor program to streamline processes, enhance user experience, and reduce expenses (over 1MM year one).

Columbus, Georgia

Serving The Greater Columbus American Heart and Stroke Association (AHA) as a volunteer by building teams and leading efforts to raise monies to support the mission of the AHA in addition to heart awareness and education.

Columbus, Georgia

Serving The Greater Columbus American Heart and Stroke Association on a volunteer basis as the Board Chair by leading and revitalizing the board, expanding our members providing a greater reach within our community to focus on our mission of participating and promoting all fund raising events that build healthier lives, in an effort to reduce disability and deaths caused by cardiovascular disease and stroke.

Managed four high profile client accounts, ensuring their Human Resources services were delivered according to their contract agreement. This included managing five internal support teams. Led strategic efforts to streamline and gain greater efficiencies in the service/support provided.

Managed and built a new team of project managers, business analysts and engineers to support eight lines of corporate support divisions (HR, L&D, Safety and Security, Vendor Management Office, Facilities, Procurement, Finance and Legal). Provided various services from application support to vendor and project management. Ensured the corporate governance project management methodology was followed and all projects support corporate goals and initiatives.

Managed a HRIS team of three direct reports and the HR BPO Vendor relationship which included all HR applications and services. Business owner of the identity management system. Acted as a liaison with Corporate Technology for all back-end technology needs and information security support. Created and managed an annual 3.4MM budget. Provided over-site of all HR project requests, both internal and external. Managed and negotiated annual contract and project cost, saving $250-750K annually. Led BPO steering and governance meetings.

Managed a HR transformation implementation with a HR outsourcing vendor. Ensured all dates were met, change controls were received and analyzed, deliverables were delivered, issues were resolved and questions were answered. Provided guidance and support to all Leads and project team members. Established relationships with Synovus' COEs, Regional Bank HR Managers and a sister company. Coordinated and participated in monthly Steering Committee meetings. Documented and communicated weekly updates of all project work.

Created and conducted Job Activity Analyses of all HR team members. Participated in the development of the RFP and Business Case. Reviewed all Vendor responses. Worked with an outside consulting firm to create a best and final offer in efforts to make a down selection. Managed the Due Diligence process. Assisted in the preparation of contract documents.

Gathered and documented business requirements from both internal Business Units and external Vendors for application development and/or modifications, report requests and interface designs. Conducted analysis, performed unit testing and managed the deployment of assigned work requests. Assisted in application upgrades and patches. Managed an Identity Management solution implementation. Led methodology redesign efforts for automation and SOX compliance requirements.

Columbus, Georgia Area

Supported five companies within the Chattahoochee Valley community with their United Way campaign. Assisted them with campaign fund-raising ideas and employee meetings.

Managed the analysis, design, development, testing and deployment of a feature set or product of e-commerce. Coordinated, gathered, documented and validated use cases, business requirements, functional specifications and concept storyboards for the project team. Primary contact for product education and consulting. Additional responsibilities included coordinated monthly employee activities to build employee moral and team interaction. Kept DotsConnect involved with the community. Participated as a cabinet member of the 2001 United Way Campaign, where 100% participation was met.

Responsibilities: Supported all training needs for four development areas. Presented technical training to all internal users and external clients. Assisted in sales calls providing detailed product feature information and functionality. Created and implemented the methodology and pricing for training and documentation. Acted as a quality analyst during product implementation.

Responsibilities: Managed the administration of two Qualified Tax Plans to include monthly distributions, annual withdrawal options and allocations. Acted as liaison between Synovus and its affiliate Banks to provide quality customer service and investment education. Conducted Retiree counseling to include medical insurance explanations. Worked very close with Employee Relations regarding terminated team members and their retirement benefits options to include handling qualified domestic relation orders. Used all PC applications to create spreadsheets, analyses, communication pieces, databases and presentation slides. Created and presented all types of educational retirement benefit classes and conducted segments of new hire orientation. Played a role in recruiting and retention by demonstrating the value of Synovus' benefit plans.