Technical Support Manager
Current- Coach and guide team members through a defined performance management process.- Manage all incoming and outgoing customer contacts to ensure quality standards are exceeded.- Responsible for developing and tracking individual training and professional development plans.- Responsible for developing corrective improvement plans based on customer arrival patterns and ensuring all service levels are met or exceeded.- Continuous review of all processes to ensure we are leveraging the most efficient way to do business.- Contact point for internal and external customer requests for escalation.- Assists with the development of priorities, objectives, and strategies to achieve business goals.
May 2021 - Present
