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Danni Mitchell previously worked as Technical Support Representative at Telstra and Technical Support Specialist at Telstra.
Highly personable Customer Service Professional with over twelve years of experience in customer service & call-center operations within the telecommunication industry. Skilled in identifying customer needs and presenting appropriate product/service offeringsDemonstrated ability to gain customer trust, leading to increased repeat and referral businessProven track record for exceeding KPI's and resolving escalated customer service issuesProficient in providing structured and timely feedback for coaching and quality assuranceExperienced in delegating responsibility and motivating othersStrong multi-tasking and time management abilitiesPossess teaching, mentoring, and training skillsCapable of handling complaints and verbal conflict resolutionEffective communication and organizational skills.
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Townsville, Queensland, Australia
Assisting Telstra customers in resolving issues with internet and landline faults across both HFC and copper technology types.Using questioning techniques to identify customer needs and resolve technical issues.Accurately documenting and submitting fault reports and repairs for customers.Handling high volumes of calls and LiveChats in a professional.
Townsville, Queensland, Australia
Technical Support Consultant (Inbound Calls & Live Chat) Duties:Assist customers with integrating and connecting various hardware, devices and internet connections. Handling high volumes of calls and LiveChats in a professional manner. Identify customer needs and resolve technical issues through questioning techniques.Troubleshoot technical issues and.
Townsville, Queensland, Australia
Retail Store Manager Duties: Completes store operational requirements by scheduling and assigning employees and following up on work results.Maintains store staff job results through coaching, counseling, and disciplining employees, as well as planning, monitoring, and appraising job results.Identifies current and future customer requirements by.
Townsville, Queensland, Australia
Handles inbound customer sales and service contacts, exploring and closing sales opportunities on every call.Initiates customer contact using client-provided customer lists and call guides according to campaign requirements.Identifies customer needs through questioning techniques and provides product/service information to facilitate an appropriate.
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Danni Mitchell is based in Cranbrook, Queensland, Australia.
Danni Mitchell has worked for Telstra and Garricks Camera House.
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