Dannie Bowden Email & Phone Number

Bournemouth, England, United Kingdom

As Digital Solutions Lead I’m responsible for ensuring external service providers & our technical team deliver solutions on time, ensuring that solutions meet user needs & support the Trust’s digital strategy & architecture.I lead on the planning & scheduling of work from the pipeline/backlog, liaising with service providers, partners, & colleagues, & I’m the initial link with service designers & analysts to support the definition & delivery of solutions to meet user needs using a high level of leadership expertise to matrix manage & coach a technical delivery team.• Responsible for ensuring digital solutions provided meet user needs within agreed standards aligning to (emerging) enterprise architecture & design principles, specifically within the NHS to ensure the Trust can make the most of its investment.• Contributing to the management of the applications portfolio, understanding the overall health of solutions & how new systems can fit in.• Using technical expertise & experience, guide users & other stakeholders on the most effective way to solve business problems when implementing developing solutions.• Supporting teams in delivering a design-led approach, including the analysis of user needs & adopting the Agile philosophy & techniques such as prototyping & incremental delivery to explore the best solution to user needs & to deliver value more quickly.• Responsible for the planning & shaping of technical solutions. Using technical experience & leadership skills to manage the various interdependencies of deliverable across multiple releases.• Routinely analysing & solving highly complex problems with an analytical approach & advanced problem-solving skills. • Researching relevant new technology as it is released, assessing potential for enhancement of existing services, making proposals as to their adoption.• Ensuring that the transition of products to live is completed effectively with the appropriate SOPs/documentation in place for handover.

Bournemouth, United Kingdom

As Lead Applications Specialist I was responsible for the technical configuration of the Trust's clinical systems, helping ensure the Trust’s implementation, management and optimisation of clinical information systems as well as managing technical issues and requests.• Using expert knowledge of the current versions of systems in order to propose ways to maximise system usage and functionality.• Identifying key risks in the way the systems are currently used and develop mitigation strategies.• Complete testing on new technical functionality and configuration provided as part of system upgrades, including communication.• Providing specialist technical support of a Service Desk function for the trusts various clinical systems; managing customer incidents and requests through to resolution. Communicating information that can be complex.• Analysing, interpreting and investigating complex system issues.• Undertaking regular audits for the clinical systems, ensuring discrepancies and appropriately investigated and actioned.• Ensuring that meticulous records are maintained of changes to the systems and system configurations.• Providing system and technical documentation, operational procedures and maintaining and updating as required.• Continuously improving the use of the Clinical Systems and processes, not only thinking of the current impact but also the longer and wider term effect of proposed changes.• Explaining and demonstrating functionality to senior users with the aim of getting the maximum benefit out of systems and therefore using them as a tool to facilitate and enable change in Trust business processes in order to modernise, streamline and provide the best possible operational support for patients and staff.• Providing expert advice, support, and training for customers on the use and set-up of the various systems, this involves identifying and resolving a range of technical issues, whilst assisting clinicians with their understanding of the system.

Kenton

As Clinical Informatics Lead I worked with Clinical Teams and the Quality Improvement Lead to implement, improve and use the Patient Information Management System and other data systems through best use of data collection and reporting (including SQL) to inform and support service development, and identify ways in which the organisation can be developed to promote clinical practice, service development and quality improvement.• Providing day-to-day oversight of System use and support to the System Super-Users.• Acting key link between St Luke’s and the System Provider regarding technical issues, improvements and modifications. • Working with colleagues to understand System requirements and build an organisational understanding of System capabilities.• Oversight of and support for ongoing development of System architecture in response to changing needs.• Ensuring we remain current and compliant with clinical data requirements, facilitating structural changes to the System alongside the Clinical Lead and System Provider.• Designing reports for a variety of uses with Clinical Teams to inform and assist service development and St Luke’s Quality Improvement Agenda e.g. for external commissioners, grant bodies and agencies providing analysis. • Providing information and analytical support required for contracting, commissioning and quality monitoring processes alongside the Quality and Clinical Contracts team.• Analysing a variety of clinical datasets, ensuring results are accurate, fit-for-purpose and presented to a high standard.• Proactively monitoring, investigating and assisting in identification and resolution of data quality issues with the Clinical Lead and the Information Governance Lead.• Ensuring requirements of the Data Protection Act and GDPR are met and any release of confidential data conforms to the Caldicott principles alongside the Caldicott Guardian.• Developing and delivering an internal training program that supports System Users.

Kenton

As Quality Informatics Facilitator I worked with Clinical Teams and the Clinical Contracts and Quality Manager to support the full implementation of the Patient Information Management System.• Working with teams and the Patient Information Management System Provider to rationalise and streamline coding within the System ensuring we have the correct minimum data sets for each service.• Working with internal departments to embed use of the System with clinical practice.• Assisting development of St Luke's Quality Improvement Agenda, focusing on how we collate and use data to support this.• Assisting in agreeing key data requirements as part of St Luke's Quality Improvement Agenda and ensuring the System is developed to be able to facilitate data capture and analysis.• Working closely with the Quality and Clinical Contracts team to ensure the System is developed in alignment with St Luke's Hospice's Quality Improvement Strategy.• Working with administrators to build a sustainable support network that facilitates the ongoing integration of the System in practice.• Participation in and contribution to steering group meetings.

Kenton

As administrator to the Community Specialist Palliative Care Team I provided an efficient secretarial service, including frequent dealings with senior individuals across the broad elements of health and social care.• Providing flexible support and a comprehensive and efficient secretarial service to the Clinical Team.• Maintaining a diary System for the Clinical Team with the ability to multitask and react to changing situations, ensuring all the necessary paperwork is available, co-ordinated and distributed in advance.• Arranging meetings/ functions as required by the Clinical Team; organising equipment, room bookings and catering. • Liaising with patients; families; clinical and non-clinical staff, both face to face and on the telephone; with an ability to manage distressed patients or relatives and to reprioritise workloads and solve problems.• Responsible and accountable for the maintenance of confidential patient notes systems, from the registration of a new patient on acceptance to the Community Service, to archiving a deceased/ discharged patient notes.• Maintaining and distributing the patient case-load weekly, in time for Multi-Disciplinary Team meetings.• Processing audio typing from dictation.• Collating and presenting team data, as required, supporting both day to day caseload management and the quality agenda.• Providing regular statistics to audit, review, develop and evaluate the Clinical Team.• Assisting in the administration of any audit/ research projects undertaken by St Luke’s and Clinical Teams.

Employed in various office environments; responsible for general administration duties, filing, customer service and reception roles, while looking for the right permanent position.

Holborn

Harrow, United Kingdom

1/5 teens in the UK self-harm; It’s an addictive way of coping with distress & most commonly a coping responce to domestic or sexual violence, abuse, neglect, bullying, family breakdown, bereavement and poverty. Girls Xpress! is a core project of The WISH Centre. A campaigning Self Help and Support group for female self-harmers aged 13-19 in the UK. Founded the group and campaign in September 2003 and spearheaded the project. Girls Xpress! members wrote, sang and recorded a song, filmed a music video and made a short documentary film about self-harm in 2004. • Organisation and delivery of training for schools and agencies. • Facilitation of groups as a peer mentor and support worker, providing counselling and advice for service users.• Successfully secured funding from Salesforce.com founder and CEO using tenacity and innovative ideas.• ‘World Economic Forum’ Invitation Davos, Switzerland, to address world leaders on self-harm issues 2005.• ‘Princess Diana Memorial Award for ‘Services to the community’ 2005.• Recommended as ‘Model of Best Practice’ by the ‘National Enquiry into Self Harm’ 2006.

Watford

Australia

Gap Year Travelling in Australia.During this time I was working at The Argyle, an iconic hotspot bar and restaurant nestled in the heart of The Rocks, Sydney. I was also employed in various office environments; responsible for general administration duties, filing, customer service, reception and secretarial roles to support my travels.• Working Holiday Visa Subclass 417 Australia 29/01/2010 – 29/01/2011.• Completed The Responsible Service of Alcohol and the Responsible Conduct of Gaming courses, NSW.

Sydney, Australia

The Argyle is an iconic hotspot nestled in the heart of The Rocks, Sydney, and has something for everyone. This blended entertainment mecca brings a distinctive style to the Sydney scene.For this role under New South Wales law I had to pass two courses, one for The Responsible Service of Alcohol and one for the Responsible Conduct of Gaming.

Watford, United Kingdom

Associate’S Degree, Pearson Edexcel Level 4 Nvq Diploma In Business Administration (Qcf)

The Pearson Edexcel Level 4 NVQ Diploma in Business Administration (QCF) is for learners who work in Business Administration. ● developing.

Btec National Diploma, Media Publishing, Triple Merit (Mmm)

ENTRY REQUIREMENT: 4 GCSE at grade C or above, including English. COURSE CONTENT: Equivalent to 3 A levels; for those with an interest.

Gsce, English Language, English Literature, Maths, French, Double Science, Music, Economics, Art, Attained 5 Gcse'S A-C Grade.

Attained 5 GCSE's A-C grade.