Dan Nightingale Email and Phone Number
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I'm an experienced Management professional, self-motivated and pay meticulous attention to detail. I'm reliable and a team player with outstanding communication skills. I work well in high pressured situations, with precision and am able to efficiently prioritise my work loads to maximise productivity. Throughout my career, I have been accountable for the business expansion, planning and implementation for a number of customer-centric changes to develop customer attainment, retention and satisfaction. In each position I have undertaken I always deliver and have exceeded all expectations.I've always been praised for being a highly valued member of staff. I'm a trained Lean Six Sigma Black belt, which allows me to re-asses processes and provide lean solutions. I actively seek areas for improvement to increase, productivity, efficiency and the financial growth of the company. I'm looking for an organisation where I can utilise my, managerial experience, strong leadership, analytical, technical as well as exceptional budget and financial forecasting skills.
Zendbox | Ecommerce Fulfilment Specialist
View- Website:
- zendbox.co.uk
- Employees:
- 45
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Business Intelligence AnalystZendbox | Ecommerce Fulfilment SpecialistFolkestone, Gb
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Head Of Data And SystemsQuotemetoday.Co.Uk Ltd Jul 2022 - Present -
Senior Business Intelligence AnalystQuotemetoday.Co.Uk Ltd Dec 2021 - Jul 2022
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Business Intelligence AnalystRift Group Dec 2020 - Dec 2021 -
Planning And Strategy ManagerRift Group Dec 2019 - Dec 2020
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Assistant Contact Centre ManagerRift Group Apr 2018 - Dec 2019Ashford
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Customer Experience ManagerParenta Sep 2017 - Apr 2018Maidstone, Kent, United Kingdom -
Patient Communications Team LeaderSoftware Of Excellence Feb 2017 - Sep 2017Gillingham, Kent -
Operations ManagerCts Vehicle Services Jan 2016 - Oct 2016AylesfordThrough cost reductions and Innovative solutions, I was able to produce an increase in efficiency, and along with the Managing Director explored other possible future business ventures. I facilitated the body shop in maintaining the PAS 10125 accreditation and ensured adherence to HS&E was being applied. Liaised with customers in order to maintain existing business relationships and accurately identified possible areas of waste by implementing solutions to combat the cause. -
Customer Services ManagerSearchflow May 2013 - Oct 2015Kingshill, KentDirected multi-level operational management of Customer Service Departments including the Quality Assurance and Training and Development. I was responsible for SearchFlow’s Customer Satisfaction performance. I created a Customer Service training road map, analyzed customer and employee feedback and developed strategies to deal with any issues that arose. Assessed KPI'S and SLA's against customer and team performance reports. Ensured adherence to departmental policies and procedures, invested in staff performance and growth by continued training. Dealt with all escalated complaints, in a professional manner and upheld the integrity of the company's reputation. I had economic accountability for the Customer Service Team within the budget of £800K pa. I was responsible for producing the quarterly contractual reports for Land Data, and being first point of technical/operational contact. -
Call Centre Manager / Head Of SalesGreen Deal Home Energy Ltd Mar 2012 - Feb 2013Canterbury, United KingdomOverseeing the day-to-day running of 30+ direct marketing staff. Carried out staff training, sales techniques and customer relations support. In charge of ensuring weekly recruitment targets were being met and conducted interviews for external field sales agents. Formulate and maintain a custom reporting suite, providing sales performance results, MI data and financial overview detail for the Managing and Finance Directors.
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Subscriptions Operations ManagerTelegraph Media Group Jan 2007 - Mar 2012Chatham, KentManaged the Inbound and Administration departments in delivering the subscription scheme to an annual revenue of £91 million. Ensuring daily SLA's are being accomplished in a timely manner: first call resolution and customer satisfaction via the Bright Index Platform. Data predictions on expected contract volumes across numerous channels to ensure correct procedures and processes were in place and upheld contact volumes, including headcount variations to meet service levels within budget. Re-examined sales performances and relayed relevant customer feedback to the Subscriptions Manager with regards to pricing, loyalty offers and voucher styles -
AnalystSaga Plc. Jan 1999 - Mar 2006FolkestoneEnsuring daily, weekly and monthly KPI’s in various areas are achieved within the expanding contact centre. Deciding on incoming call redirections to different traffic areas within the business depending on criteria. Create and analyse daily, Weekly and Monthly reports for Board Level and Senior Management. Govern and produce daily reports for Call Centre Management to use in agents Personal Improvement Plans identifying areas in need of growth
Dan Nightingale Skills
Dan Nightingale Education Details
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Brockhill Park
Frequently Asked Questions about Dan Nightingale
What company does Dan Nightingale work for?
Dan Nightingale works for Zendbox | Ecommerce Fulfilment Specialist
What is Dan Nightingale's role at the current company?
Dan Nightingale's current role is Business Intelligence Analyst.
What is Dan Nightingale's email address?
Dan Nightingale's email address is da****@****ail.com
What is Dan Nightingale's direct phone number?
Dan Nightingale's direct phone number is +4478179*****
What schools did Dan Nightingale attend?
Dan Nightingale attended Brockhill Park.
What skills is Dan Nightingale known for?
Dan Nightingale has skills like Customer Service, Management, Account Management, Customer Retention, Sales, Team Leadership, New Business Development, Operations Management, Call Centers, Business Development, Training, Leadership.
Who are Dan Nightingale's colleagues?
Dan Nightingale's colleagues are Isha Mohabeer, Joanna W, Dan Wright, Lydia Walters, Matthew Rowlands, Zoe Tindill, Thirumala Babu.
Not the Dan Nightingale you were looking for?
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Dan Nightingale
Consulting, Talent Recruiter, Training & Qa Within Various Settings Regulated By Cqc/Ofsted Including Children'S Homes, Supported Living Accommodations 16+, Children'S Creche, Nursing & Residential Homes, Homecare & MoreGreater London -
3theonegroup.co.uk, theonegroup.co.uk, theonegroup.co.uk2 +447980XXXXXX
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Dan Nightingale
Series Producer/Director, Producer/Director, Edit ProducerLondon Area, United Kingdom -
Dan Nightingale
🛠👷♂️👷♀️ Recruiting Engineers, Managers And Ops Across The Service Department At Otis #BuildwhatsnextSalford
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