• Selected to assist with managing Out of Market campaign of 50+ technicians tasked with completing 12,000+ service calls in Puerto Rico and US Virgin Islands during Q1 2018. Managed overall daily resource management performance by knowing the installation, inventory and subcontractor resources of the assigned area.• Responsible for leading, mentoring, developing, and providing succession planning of 50+ technicians.• Responsible for the on-boarding and training of all existing and new associates.• Conduct annual reviews for direct reports, monthly field visits and daily follow up conversations to ensure employees are provided with timely answers to any issues.• Monitor and coach to improve team and individual performance.• Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to OSHA standards.• Monitor daily routes to ensure daily quota of service calls in the territory are completed.• Maintain constant visibility and tracking of all technicians throughout the day.• Review metrics to ensure productivity remains consistent and goals are being met on a monthly, quarterly and yearly basis.• Manage fleet-related processes including vehicle maintenance and upkeep.

• Managed performance of 5+ inventory specialists.• Conducted annual reviews as well as assisted in performance and talent management.• Controlled inventory levels by conducting daily, monthly and yearly physical cycle counts.• Reconciled all trucks daily to ensure data integrity of inventory.• Complied with federal, state and local laws pertaining to warehouse, material handling and shipping requirements.• Submitted all site safety plans, MSDS and other required safety documents to site management. • Maintained physical condition of warehouse by planning and implementing new design layouts.

• Managed 5+ employees.• Review metrics to ensure proper procedure of “First in First out” was being followed.• Ensured all product received was stocked by end of shift.• Trained and coached employees under my management.

• Oversee 10+ employees.• Assist in hiring new employees.• Managed receipt of weekly trucks.• Supervised stock process of weekly inventory.• Assisted the store manager in ensuring the cash office was reconciled daily and the deposits were done in a timely manner.• Provided customer service on the sales floor as well as cashier when needed.