EXPERIENCE:Party City: New Hyde Park New YorkStore Manager Dec 2013 to Present Performs supervisory and administrative duties: Manage and develop a management team of 6 and a staff of 25 to 60. Store Volume 4 million-Responsible for opening and closing store and related procedures. -Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits. -Authorizes register functions including post voids, returns and associate discounts. -Continually recruits for outstanding associates; identifies internal potential and assists associates in career path development.-Ensures compliance with New Hire process (includes NH paperwork) for all managers and associates. -Partners with District Manager and Human Resources for coaching and counseling and associate relations matters. -Trains and develops all managers and associates; writes performance appraisals and conducts performance review meetings. -Mentors Executive Assistant Manager, Assistant Manager and Team Leader. -Reviews all corporate communications and reacts accordingly. -Performs manager on duty (MOD) responsibilities as required. -Responsible and accountable for P&L and controllable expenses. -Writes and approves weekly staff schedule and processes payroll within corporate guidelines. -Complies with corporate Loss Prevention and Human Resources policies and procedures. -Maintains clean and safe environment for associates and customers to include sales floor and back room, manager’s office and restrooms. -Adheres to all standard operating procedures as dictated by corporate office. -Effectively communicates with supervisors or corporate office regarding store issues. -Delivers exceptional customer service through personal contact with customers -Executes corporate Customer Service program and ensures compliance by store team

2004 - 2013 The Vitamin Shoppe: Queens and Brooklyn, Ny: Managed 7 general managers as well as my own store. Volume of stores 20 million.Market Manager & Store Manager -In Charge of 7 Vitamin Shoppe locations in the Queens and Brooklyn Area.-Builds and develops a team of qualified Store Managers and Assistant Store Managers who achieve established goals. Builds and develops an entire store team for his/her home store.-Recruits, and identifies internally qualified managers, provides training and feedback, and maintains a current succession plan.-Reviews goals and development plans with store managers and follows-up on their performances.-Reinforces performance standards to maximize sales opportunities and protect company assets.-Maintains effective communication within the stores, with peers, the Regional Director and the Customer Service Center both verbally and in written format.-Promotes a consistent focus on the goal of achieving and/or exceeding financial plans for the district.-Ensures all stores consistently execute all operational functions to company standard, taking the initiative to solve problems or encourage opportunities as needed.-Reviews all inventory management functions with store managers and collaborates to develop required action plans.-Ensures the total store merchandising presentation is consistent to standards in all stores.-Protects and maintains company assets and resources in home store to include inventory accuracy.-Coordinates successful completion of new store opening process.-Models and reinforces outstanding customer service through leadership and example.-Requires all stores to resolve challenging customer service issues to the customer’s satisfaction