Danny John Email & Phone Number

Dubai

• Single point of contact between the bank and the customers by providing advice, information and services to help customers achieve their personal and business needs.• Work in conjunction with various parties such as business development, field support and customer service to handle complaints and ensure support plans are in place to maintain long-term customer relationships.• Contacted customers/agents to remove any discrepancy in the received data• Identify and segment target market for potential new business opportunities.• Take ownership of customer’s needs and see problems through until they are fully resolved.• Inform participants or employees about training demands and other important aspects.• Processed the data with the help of the predefined formulae/templates.• Monitor accounts and sought out opportunities to further develop client relationship• Participate and engage in training sessions and also fill in for the manager if he is unable to attend to manage clients• Managed customer transactions, processed sales referrals, and promoted bank services and products• Cross–selling of other retail banking products to customers i.e. personal loan, auto loans and credit cards• Always updated on the Bank’s policy and procedures, products / services to ensure prompt quality service to clients• Receive transactions data on daily basis and re-organize it for analysis as per the SOP (standard operating procedure).• Scheduling and coordinate appointments with respective advisors.• Develop business proposals for new and existing customers• Determine cross-selling opportunities among different offices.• Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.• Research the market for identifying new business opportunities• Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals

Dubai

• Maintain proper and efficient filing system by daily update to the file. The files to be maintained and updated in order to allow easy reference.• Leverage core strengths and connections to develop new business, establish lasting banking relationships, and secure strategic alliances.• Participate in all senior level meetings and synthesize information into meeting minutes and follow-up on task closures• Proactively anticipate issues/challenges and provide solutions.• Project a professional image face-to-face, on the phone and via e-mail.• Relay information in a concise and clean manner.• Follow-up on team task/deliverables and see them through to closure.• Follow up on documentation, submit the required documentation for approved clients to Credit Risk Management & Advances Division and follow up on sanction limit.• Monitor, coordinate and communicate between management, team members and stakeholders to ensure smooth flow of information.• Set-up and manage pre-agreed meetings for clients with their prospective customers.• Managing operational and administrative functions to ensure specific projects are delivered efficiently.• Mortgage loans & Bank assurance.• Request and analyze financial information from clients to maximize understanding of credit risk exposures.• Process new client accounts, maintain existing accounts, implementing changes and documents filing.• Informing customers of all the latest products and promoting the products and services.• Helping with the induction and training of new customer service advisors.• Prepare training documentation such as training manuals, hand notes for participants, questionnaires and other support materials• Ensuring that all administration procedures are followed to company standards and audit requirements.• Hire, train and guide the marketing and business development associates.

Dubai