The Cluster Assistant Director of Marketing Communications is responsible for the development and implementation of marketing communications strategy and activity for the Hyatt hotels under his/her care.This role is responsible for increasing awareness of the hotels – including by leveraging their respective brands and the World of Hyatt loyalty program, as well as driving consumer awareness and preference, and optimizing hotels’ performance.Reporting to the Directors of Sales and Marketing at Hyatt Regency Kinabalu, Hyatt Regency Kuantan Resort, Hyatt Centric Kota Kinabalu, Alila Bangsar Kuala Lumpur, this role is responsible for planning, directing and implementing the properties’ marketing strategies, which include brand awareness initiatives, communications and public relations efforts, partnership and loyalty marketing, social media content marketing, digital and performance marketing as well as F&B marketing.Aside from the hotel teams and other country-level Cluster Marketing Communications leads, this position will also partner above-property colleagues including the Digital Marketing lead for Malaysia and the Field Marketing Communications lead for the sub-region.This role will be a great fit for you if you are an independent self-starter and strategic leader, with a sharp eye for design and flair in creative writing. We welcome you to apply if you are a great team player who enjoys the thrill and responsibility of leading exciting projects in a leading global hospitality company.

As an E-Commerce Manager, you will be driving profitable growth of the online transient market segment of the business and creating consumer demand and loyalty through proprietary and third-party e-channels. Further, you will support business growth & direction over the next 5 years. Start from leading, planning, and executing the development of MH e-Commerce capabilities, including web performance, SEO, PPC, and other online strategies and tactics. Last but not least you will provide consultation and direction to managed properties in both domestic and international markets on both strategic and tactical e-Commerce activities.

- Audience Development: Oversee all audience development efforts to drive qualified traffic to targeted websites leveraging tactics including SEO, SEM, email marketing, content marketing, and social media.- Lead Generation: Develop lead nurturing campaign from top of funnel audience development efforts.- Analytics: Serve as the analytics lead to optimize marketing campaigns. This includes managing Google Data Studio, creating standardized reports to monitor on-site performance, leveraging analytics to optimize marketing efforts and make recommendations for strategic & tactical improvements.- Content Development: Using insights gained in analytics to develop engaging content. This includes producing video and thought leadership content.- Market & Competitor Analysis: Conduct in-depth analyses on market conditions and competitor landscape.

To create and update web content with the use of a Content Management SystemTo manage and maintain one-stop content repository that facilitates many areas of functional work which include editing, auditing, creating and publishing content, capturing and transport structured or semi-structured information into a content repository for reuse, distribution, and storageMonitoring digital repository and distribution channelMonitoring content across various channels such as company website, company's mobile application, social media platforms, OTA and etcArchive and/or deliver all documents and contents to the right audience on the right deviceLead all content management related projects for the division and work closely with key stakeholders and external vendors to deliver the projects on time and with qualityEnsure new content produced is compliant and properly approved with set internal guidelines and strengthen content credibility through daily review and proofreading for errors across multiple-platforms prior outward distributionProvide recommendations to enhancements of content management through the lens of people, process, and technologyWork closely with local marketing team/content marketing/communication team from various location (where applicable) to strategically deploy content library to deliver the best experience for usersSupport the roll out of all campaigns (on content)Provide troubleshooting to different stakeholders over all content related issuesSupport new website developmentBe a focal point with reference to latest updates on content, conveying information to local marketing/content marketing/communication team.Regularly updating the leadership team on market trends, new content opportunities, performance and customer feedbackKeep up with trends in the digital media space, competitor's activities and best practicesManaging a team of Content ExecutivesProvide training to Content Executives and other stakeholders

- Source, write, edit and manage contents for AirAsia and its related companies across various mediums, including but not limited to Travel e- Guides, Booklets, Travel 3Sixty Online, Mobile, Tablets, etc. - Project lead for content projects, working across teams and functions to ensure projects are launched on time and within budget. - Utilise Content Management Systems to ensure uploaded contents are accurate and updated. - Able to manage a team of dynamic Content Executives - Required to cover events (photo journalism) as and when necessary. - Maintain high quality standards of interactive copywriting and exercise quality control across all deliverables.

- Maintain the highest standards for all copies of communications. - Distill large amounts of product information into clear, concise and creative communications. - Works closely with web agencies & designers in developing communications. - Develop copies of communications for print and online marketing such as emails, websites, social media platforms & online advertising.