Danny Magee Email & Phone Number

Cottingham, GB

Hull, United Kingdom

• Responsible for managing, supporting, coaching and leading a team of call-handling customer service advisors.
• Responsible for monitoring individual and team performance (quantitative & qualitative) to ensure a high level of service is maintained.
• Act as a knowledgeable escalation point in order to resolve complex queries.
• Monitor, supervise, develop and motivate a team of Customer Service Advisors to ensure an excellent quality of service.
• Working with a wider management team to manage a 24/7 contact centre team consisting of 35+ advisors.

Hull, United Kingdom

Key Roles:- Assisting the Digital Lead to manage a team of 6 customer service advisors to ensure that they meet their individual targets and workloads- Managing multiple contact channels including Social Media, Live Chat, Emails, Whitemail and Chief Executive/Government Correspondence- Acting as an escalation point for customer complaints or compliments.

Hull, United Kingdom

I worked for The client Network Rail on the 24/7 365 Days Emergency Help-Line. I dealt with a vast amount of inquiries relating to safety of the railway in emergency circumstances. The help-line is a fast paced environment dealing with affected areas of the infrastructure due to heavy storms. Here at Network Rail we became a close fit family and helped one.

Hull

I conducted surveys on behalf of different police forces throughout the UK ensuring the public's views & opinions of the service they received where noted down and fed back to the force. Whilst on the account I managed to score the highest total surveys conducted on the account in one day totaling 43 survey's.

Business Gnvq, Business Administration And Management, General, Merit

Activities and Societies: N/ABusiness studies and Photography

Education record