Danny Powers Email & Phone Number

Falls Church, Virginia, United States

- Hiring manager and supervisor for IT Help Desk team.- Run weekly reports for tickets submitted and resolved to determine First Call Resolution % (FCR) for the team.- Manage timely distribution of messages to all 3 Tiers of support staff from the Tier 1 Help Desk to Security/Systems Engineering.- Update knowledge bases for both local support and recommend changes to DHA Global Services' support teams.- Coordinate support lines and Q&A mailboxes for large scale projects.- Coordinate and provide on-demand support for VIPs

Responsible for generating/removing and troubleshooting encryption profiles for DHA employees and contractors on their assigned government mobile devices.

- Assist with scheduling/managing Video and Audio Teleconferences for clients within the DHA.- Maintain and monitor hardware for conference rooms to ensure functionality- Notate hardware issues and recurring incidents within the Remedy ticketing system.

Washington D.C. Metro Area

- In charge of creating and managing reports on a weekly basis displaying Call Center performance overall as well as per individual technician.- In charge of final training exercise for all incoming technicians to make the determination on whether or not the technician is ready to be on their own and no longer need to shadow/be shadowed by a senior technician.- Interview candidates both for IT Call Center Team as well as assist with interviews for Tier 2 Desk-side Support.- In charge of creating master outage tickets for all wide-spread issues that affect end users and sending notification to proper channels along with the Call Center Manager.- Responsible for assigning out tickets sent to Call Center general queue to technicians and ensuring follow-up to them.- Manager of Support Group membership within Remedy

Falls Church, Virginia

- Create and manage NPEs (Non Personnel Entities) for the DHA using the DEPO online system (Defense Enterprise Provisioning Online).- Responsible for making sure that all DHA users are provisioned their @mail.mil email addresses are provisioned and available to them as soon as possible.- Responsible for shadowing and being shadowed by incoming technicians to ensure that they learn all required material and processes in order to be approved by the IT Call Center Team Lead for working on their own as a member of the team.

Falls Church, Virginia

- Support an organization of over 5,500+ users with their IT needs. Proficient in troubleshooting and resolving many different issues across the Microsoft platform either via remote access into machines or walking clients through steps on the phone.- Must document and resolve any issues that arise on a daily basis, and in a timely manner through the Remedy ticketing system.- Create/Manage/Delete user accounts within Active Directory- Unlock accounts/Reset passwords for all Haxnet and E-Room users - Assist clients with troubleshooting both via verbal direction as well as remote desktop assistance- Assist with installation/troubleshooting of approved software- Fluent multi-tasking between taking calls and answering emails from clients, assisting both simultaneously

Vienna, Virginia

Generating lists of potential warm/hot business leads for my assigned high-tech sales clients, helping them build and maintain a pipeline of customers for their sales teams.

Warrenton, Va

Experienced in building and maintaining a pipeline of customers through consistent and active follow-up. Worked follow-up with 30 to 50 new customers at a time, along with continuing to follow-up and maintain great relationships with past interested/sold customers.

Warrenton, Va 20187

Canvasser:- Responsibilities included going door to door and engaging customers in a one on one conversation in order to advertise for the business. - Average of 50 homes/day, with an average of 1 appointment made per day and 3 sales per week, 75% higher than any other canvasser. Was promoted to head canvasser and responsible for training up to 4 canvassers at a time.Installer- Responsibilities included installing 4 blinds/hour, that was improved up to 10 blinds/hour in less than one year. In between each install my responsibility was to canvass adjacent homes. Although my average was only 20 homes/day during installs, my rate of appointments and sales remained the same.