Danny Tu Email and Phone Number

o Foster Cross-Functional teams in day-to-day guidance and support help desk escalationso Ricoh solution portfolio consultant to assigned account and propose sales opportunitieso Optimized over 800 units of MFD and printer in fleet to reduced print cost by 23%o Exceeded 98% success rate in ServiceNow incident management set by the SLAo Oversee End-to-end project planning and delivery of IT services ensuring security complianceo Manage and maintain applications; Kofax CS, Papercut MF, Ricoh Streamline NX, and EFI Fieryo Use Data analytics for continuous process improvement, change management, and reportingo Primary point of contact for technician dispatch, logistics, invoices, and client inquiries

o Team leader for 6 National Solution Implementers (mentoring, coaching, and training)o Review and final approval on solution configuration and settings prior to field deployment o SME to Ricoh’s product offerings, provide Pre-Sales and Post-Sales technical support on applications and hardwareo Advanced knowledge in ServiceNow (ERP), Microsoft MDM, Intune, and Azure integrationo L2/L3 technical support escalated by Help Desk

o Design, implementation, Integration, training, and support of Ricoh’s SaaS and PaaS portfolio o Develops relevant technical documents using Microsoft Suite; Visio, Excel, PowerPoint, Wordo Understanding of MS Windows server, Active Directory, Access Control, Teams, SQL database, VMware, Citrix, TeamViewer, WAN/LAN, Firewall, and various troubleshooting methods

o Design, configures, install, implements, and support of IT infrastructure for small to medium size offices and organizations.o Provided support and maintains necessary computer workstations, devices and softwareo Provided analytical, technical and problem solution and decision making for situations where client IT support is required.o Develop, implements and adheres to policies, guidelines, procedures and standardso Windows Server Administration, installation, setup, configure, and maintenance of Active Directory, Domain/Workgroup, Security Policies, and Exchange server (2003, 2008, and 2010)o Understanding of Network (Routing, Switching, and Cabling)o Automation of Routine tasks in domain and workgroup environment (Login-Script)o NAS data storage and file sharing with security and group policy ruleso Experience with Backup Exec and Arcserve for data backup solutions on various type of tape driveso Research and implement new technology project to improve client work effectivenesso Provide technical support, assistance, and problem resolution support to clients.o Other experience and skills include Cloud/SaaS, Virtualization, Security, Mobile Applications and device management, database with various applications, VPN, RDP, Firewall, QoS, junk/spam email filtering, and file sharing, as well as common work processing applications such as Word, Excel, and PowerPoint.o Client base include financial services, Medical, FDIC contractors, Manufacturing, Food processing, and Law offices.

o Managed operation budgets on 3rd party contracts (Fright, warehouse machinery, and other required equipment)o Managed tasks and daily responsibilities for 100+ warehouse employeeso Developed and implement VLG’s in house inventory system(aka Macola) that works along side with Radio Frequency Identification(RFID) in compliance to our customerso Facilitate employees to follow safety guidelines and policyo Participate in employee performance evaluation and hiring process