Currently employed as the Director of the MANGO multi concept fashion store in the Bullring Shopping Centre, one of the companies new UK superstores which opened in August 2015. Responsible for overseeing the daily operation of the business and driving KPI’s. Currently I have the store is running at +11.5% vs target for the year, +8.0% on units per transaction, increased conversion from 8% to 10.5% and should realistically achieve sales in excess of £3m against a target of £2.6m. I have achieved this through implementing of best practices with regard to service, replenishment, standards, commerciality, recruitment and coaching the team on what good looks like.Key Responsibilities/Facts• Estimated sales in excess of £3m versus target of £2.6m, Unit size 10,000 sq. ft.• 45 staff incl. 4 managers• KPI management, Stock-loss, Cash reconciliation, Security, Self Auditing, Health and Safety, Staffing (recruitment and development), Management Training, visual merchandising

Manager of a flagship store for the company in the West Midlands. The store is ranked 8th within the company for turnover. Currently working with the team in the store to develop both them and processes within the branch to improve turnover, reduce stock-loss and to maintain or improve on its 8th rank within the business. I worked on customer service, commerciality, handling and processing of stock, communication and ownership to help the store to achieve this. Key Responsibilities/Facts• £9m turnover, 42,000 Sq.ft. retail.• 5 Managers and 85 Staff

Key Responsibilities/Facts• £4m turnover, 50,000 Sq.ft over 2 floors.• 5 Managers and over 100 staff (inc. concessions)• BIIAB Level 2 Personal License Holder and DPS (Designated Premises Supervisor)• Responsible for Layouts, Shrinkage, Stock Ordering, Cash reconciliation, Security, Self Auditing, Health and Safety, Staffing (recruitment and development), Management Training.Key Achievements• Awarded “Best at Driving Change” within 3 months of starting• Helped plan, negotiate and execute major layout changes following exit by larger concessions• Delivered all cost expectations for year 2012• Designed and implemented 2 new reports to help improve commercial performance within stores. This was the sales diary figure sheet and the section comparison report.

Key Responsibilities/Facts• £18.5 million turnover. 54,000 Sq. ft. over 3 floors.• 12 Managers and over 200 staff.• Responsible for achievement of KPI’s based on Sales, Standards, Stock Management, Costs and People Management.• Progressed from Department Manager to Store Manager and then to General Store Manager• Proven success in management development. Trained 7 supervisors into management. Trained managers to various levels including Store Manager and Asst. Manager Oxford St.Key Achievements• Number 1 ranking in the company for highest achievement of KPI’s (Bedford 2009) • Increased store turnover (Bedford) from £10 million to £12 million in 2010 achieving 20% year on year growth• Stock-loss of 1% against a company target of 1.6%• Developed best practice for preparation and execution of stocktakes which was adopted by the area• Increased stores HR compliance from Acceptable to Good• Improved stores completion of management development programme from 45% to 90%• Achieved favourite retailer of the year as voted for by customers of Bedford city centre (2 years running)• Involved in pre-planning and the setting up of 3 new stores, these being Lincoln, Bedford and Cambridge• Responsible for compiling and analysing various forms of data to help the area maximise sales