Danny Bognar Email & Phone Number

Milwaukee, WI, US

West Bend, Wisconsin, United States

Responsible for owning the creation and automation of the Quality Assurance work in the speech analytics platform. I work directly with Quality Assurance leadership to determine accuracy and reporting capabilities of the speech analytics platform while working to provide continual improvement and efficiencies of Quality Assurance employees with the Quality.

West Bend, Wisconsin, United States

To review and maintain the quality levels of the contact center. Responsible for executing the Quality Assurance program which maintains the contact center standards for Service, Sales, Retention, and Digital. Involved in the creation, implementation, and analysis of speech analytics software.

West Bend, WI

Responsible for forecasting, scheduling, and ensuring a service level that leaves our customers and prospects happy! Responsibilities include forecasting contact volumes for our phone, chat, email, and social platforms. Scheduling more than 60 agents in a 24/7/365 contact center. Reporting on and analyzing day-to-day as well as historical activities. Real.

West Bend, WI

Worked with a team to handle specialized customer needs on the basis of retention and collection management. Utilized techniques to keep customers year after year and retain their memberships and subscriptions. Also specialized in the collection of back or missing payments from valued members and subscribers to continue coverage and maintain membership.

West Bend, WI

Answer inbound contacts and other communications from members, subscribers and prospects with passion and conviction. Delivering a world-class experience to everyone I encountered. Also responsible for maintaining a positive image of the organization while providing basic to complex support and service to our valuable members and prospects.

Whitewater, Wisconsin

In charge of handling service requests from customers. Maintaining and establishing relationships with customers. Providing top of the line customer service. Troubleshooting issues for customers on site as well as remotely. Performing on-the-spot troubleshooting and escalating issues when needed. Maintaining and updating ticketing system (HP Service.

Whitewater, Wisconsin

Duties include those stated above for Customer Service Technician as well as receiving and preparing new computers for customers. Troubleshooting issues for customers on site as well as remotely. Re-imaging computers to fit the needs of customers. Distributing and setting up new equipment.

University Of Wisconsin - Whitewater

Customer service representative for any technology issue for faculty and staff. In charge of maintaining relations with customers, updating tickets, answering emails and phone calls, troubleshooting issues with technology, and solving issues with campus owned technology.

Sussex, Wisconsin

Worked with team members to process purchase orders and setup equipment. Daily duties included imaging computers with Quad's own image, customizing PC's and laptops per users request, scheduling installation with users, and installing equipment for users. Duties also included keeping track of loaner equipment and delivering/setting up equipment per user's.

Sussex, Wisconsin

Worked with messaging department to assist in data migration of email server. Assisted in un-archiving users emails to be transferred to the new email management system. Also assisted in labeling, distributing, and setting up of computers.

In charge of setting up displays, assisting in reordering, putting out stock, and helping customers.

Bachelor Of Business Administration (Bba), Integrated Science And Business With An Emphasis In Water Resource Management

Activities and Societies: UW-Whitewater Water Council, SAGE, CEO, and Deca

Education record

Activities and Societies: FBLA - 3 time state competitor DECA - 2 time state competitor and 1 time national competitor