Danny Coleman Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

• Collaborate with Partnership team to develop go-to-market strategy for monday.com professional services offering• Manage and mentor a global team of remote consultants, each with various levels of skill, technical aptitude, and seniority• Coordinate team workload, balancing successful completion of billable and utilization targets with keeping morale high and preventing employee burnout

Austin, Texas Area

As a Consulting Team Lead, I lead an international distributed team of consultants, whose focus is ensuring our clients receive best-in-class Atlassian consulting services.• Lead pre-sale activities and develop proposals that align with the client requirements and the wider global Consulting team strategy and processes• Manage and mentor a team of remote consultants across North America, each with various levels of skill, technical aptitude, and seniority• Create annual employee development plans and objectives

Austin, Texas Area

• Worked with clients and other consultants to establish and deliver customer technical requirements• Consulted with private aerospace company to overhaul procurement process, establishing a new bespoke Service Desk intake form with customized workflow• Overhauled global rideshare company’s knowledge management system in Confluence to conform to new design guidelines and archive outdated content• Advised leading e-discovery firm on Jira integration review processes and increased Jira performance through query optimization

Greater Chicago Area

• Designed and implemented client offboarding process, organizing four distinct teams (Sales, Implementation, Customer Success, and Account Management) around a single unified process• Conducted month-long deep-dive discovery project around Sales people, processes, and failings, ultimately delivering a report that outlined findings, recommendations, and a roadmap to future improvement• Scaled Jira from a ~5000 issue-instance, supporting 75 employees to a 260,000+ issue-instance, supporting 400+ employees• Migrated company from Skype as a communication tool to Slack, creating rollout plans for each individual team, designing supporting documentation, and training each employee

Greater Chicago Area

• Trained in Jira and Confluence administration to fill skill gap at company, ultimately taking responsibility for application administration entirely• Designed and implemented Jira-focused workflows to establish new process around client implementations• Coordinated Writing, Art, Engineering, and Implementation teams throughout the process of building and launching annual iteration of core product• Established and maintained daily team report of client implementation status

Chicago, Il

• Coordinated all post production deliverables for The Rosie Show

Los Angeles, Ca - Century City

• Supervised all aspects of post production operations for the Lifetime brand• Booked all staff and talent, scheduled all facility processes• Managed all inter-departmental billing and client request fulfillment

Los Angeles, Ca - Century City

• Managed physical asset library for the Lifetime brand• Maintained the Avid Unity workspace • Ensured the availability of physical and digital assets for use in on-air promotional spots.

Santa Monica, Ca

• Coordinated on-site production shoots• Directed editor assignments • Acted as client liaison throughout the post production process