Establish and track key performance metrics to measure team effectiveness, revenue growth, expense management, and compliance, driving accountability and continuous improvement.▪ Lead and developed a high-performing team through effective coaching, mentoring, and performance evaluations, while establishing feedback mechanisms to foster continuous improvement and growth.▪ Analyzed large datasets, conducted root cause analysis, and generated detailed reports to identify strategic businessopportunities and process improvement recommendations, ensuring reporting continuity and integrity for senior leadership decision-making.

Responsibilities: • Analyzed and tracked financial performance for operations within the fulfillment center weekly to identify potential risk and opportunities for cost-saving process enhancement across multiple sites. As a result of closely monitoring performance metrics and cost efficiency, the overall labor cost was reduced by over $10,000 per week, equivalent to $100,000 in savings quarterly. Trained and developed floor leads as well as managing up to 150 people.• Responsible for the overall direction, coordination, and evaluation of the operation. • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. • Interview and train both exempt and nonexempt employees; • Full accountability for setting and meeting operational goals; • Strategic planning and forecasting; assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs; • Mentor, Train and Develop Amazon Associates and Floor Leads. • Standard Operating Procedures development and implementation.

Created and oversaw member data which included processing enrollments, corrections, retroactivity adjustments and terminations. -Received, entered data, reviewed, balanced, and applied daily purchase deposits and sources from the bank in a consistent and accurate fashion.-Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service

-Implementation of SAP (ERP) to generate reports such as costs of goods sold, weekly/monthly inventory reports, and standard operating procedures (SOP). Conducted and created SQL queries.-Created standard operating procedures for reports such as costs of goods sold, weekly/monthly inventory, and standard procedures.-Collaborated effectively to accomplish a common goal enabling delivery of technology to industrial partners.-Facilitated fast-paced and dynamic entrepreneurial environment.

-Collaborated with the local high school district to create a smooth transition to pursuing a higher education in a community college environment. Strategically researched local school site locations to deploy Ambassadors to best possible locations.-Educated students on programs and services Southwestern College has to offer and how to explore new opportunities