As the Owner, Cinematographer & Photographer at Figs Media, I have been responsible for overseeing all aspects of the business, while also capturing high-quality photographs and videos for our clients.In my role, I have collaborated closely with our creative team to plan and execute photoshoots and video shoots that align with our clients' brand and vision. I have used my creativity and technical skills to capture stunning visuals that have helped our clients achieve their marketing… Show more As the Owner, Cinematographer & Photographer at Figs Media, I have been responsible for overseeing all aspects of the business, while also capturing high-quality photographs and videos for our clients.In my role, I have collaborated closely with our creative team to plan and execute photoshoots and video shoots that align with our clients' brand and vision. I have used my creativity and technical skills to capture stunning visuals that have helped our clients achieve their marketing goals.I have also been responsible for managing the entire production process, from pre-production to post-production, and ensuring that all content is delivered on time and within budget. I have constantly stayed up to date with industry trends and new techniques to improve the quality of our content.In addition to my photography and videography skills, I have also been responsible for managing the day-to-day operations of the business. This includes overseeing our finances, managing our team, and developing new business opportunities.Through my work at Figs Media, I have developed strong communication and interpersonal skills, as well as an ability to work in a fast-paced environment and meet tight deadlines. I have a strong attention to detail and am able to adapt to different client needs and styles.Overall, my experience at Figs Media has allowed me to develop a diverse set of skills and an entrepreneurial mindset that will be an asset in any future endeavors. Show less

• Worked with a team of 5 technical support professionals, providing leadership, training, and mentorship to ensure high-quality service delivery and employee development.• Implemented a patch management process that reduced security vulnerabilities by 50%, ensuring that all client systems were up-to-date with the latest security patches and software updates.• Deployed a new DUO multi-factor authentication system to increase security and reduce the risk of unauthorized access, resulting… Show more • Worked with a team of 5 technical support professionals, providing leadership, training, and mentorship to ensure high-quality service delivery and employee development.• Implemented a patch management process that reduced security vulnerabilities by 50%, ensuring that all client systems were up-to-date with the latest security patches and software updates.• Deployed a new DUO multi-factor authentication system to increase security and reduce the risk of unauthorized access, resulting in a 30% reduction in security incidents and improved compliance with industry regulations.• Oversee servers & networks for clients totaling 780+ devices• Implemented a customer feedback survey process, which resulted in a 25% increase in customer satisfaction ratings and provided valuable insights for service improvement.Client Success Story:• Led the successful recovery of a client's systems and data following a data breach and ransomware attack, diagnosing the root cause of the breach, blocking future intrusions, and restoring all data from pre-existing backups.• Identified and addressed a critical security vulnerability in the client's network infrastructure, preventing further unauthorized access and ensuring the security and integrity of their data.• Coordinated with our team to quickly restore system functionality and minimize service disruption, ensuring that business operations could resume without delay. Show less

• Successfully managed and maintained complex IT environments, including troubleshooting issues on macOS, Windows 10, and Windows Server systems, resulting in a 95% uptime for all systems.• Inherited and transformed an 85% macOS environment by implementing Mosyle MDM, a mobile device management system, to deploy applications, permissions, and group policies, improving system security and productivity.• Managed all IT-related billing, including equipment purchases, cell phones, and… Show more • Successfully managed and maintained complex IT environments, including troubleshooting issues on macOS, Windows 10, and Windows Server systems, resulting in a 95% uptime for all systems.• Inherited and transformed an 85% macOS environment by implementing Mosyle MDM, a mobile device management system, to deploy applications, permissions, and group policies, improving system security and productivity.• Managed all IT-related billing, including equipment purchases, cell phones, and copiers, and successfully reduced costs on hardware and software purchases, delivering significant cost savings to the company.• Streamlined user provisioning for all global users on Office 365 and configured Single Sign-On (SSO) for company-used applications such as Dropbox, G-Suite, Adobe, and proprietary company software, enhancing system security and ease of use.• Designed and implemented a SnipeIT Asset Management system on AWS to asset tag all devices with QR codes, enabling efficient inventory control and management of assets, and reducing asset loss and theft.• Collaborated with DevOps Engineer to deploy applications using Bamboo and set up AWS instances, leveraging technical expertise and contributing to the overall success of the development team. Show less

• Effectively troubleshooted complex issues on Windows 7, Windows 10, Microsoft Office, and SGWS proprietary software (Topaz, BPX, JDA), resolving over 90% of all service requests within Service Level Agreements (SLAs), and earning accolades from both end-users and management.• Created and utilized PowerShell scripts for device and account provisioning, resulting in a 30% reduction in manual labor and improved efficiency in managing more than 10,000 devices and users in AirWatch, a mobile… Show more • Effectively troubleshooted complex issues on Windows 7, Windows 10, Microsoft Office, and SGWS proprietary software (Topaz, BPX, JDA), resolving over 90% of all service requests within Service Level Agreements (SLAs), and earning accolades from both end-users and management.• Created and utilized PowerShell scripts for device and account provisioning, resulting in a 30% reduction in manual labor and improved efficiency in managing more than 10,000 devices and users in AirWatch, a mobile device management system.• Analyzed and improved the knowledge database to reduce resolution times and improve contact outcomes, resulting in a 25% increase in first-contact resolutions and a 15% reduction in average handling time, providing superior customer service to end-users.• Managed user and computer accounts in Active Directory and Office 365, including security permissions, access, and email distribution lists, ensuring compliance with corporate security policies and procedures.• Served as the go-to point of contact for procedural or technical questions from other Analysts, providing guidance and mentorship to less experienced team members, and contributing to the overall success of the team. Show less

As a Systems Engineer and IT Consultant for one of our MSP clients, Clevelander and Essex House Hotel, I managed and administered IT systems for over 150 users, including a VMware environment with multiple servers, NEC SV8100 PBX telephone system, and IBM POS systems at Clevelander and Clevelander Marlins Park. As a dedicated consultant, I provided proactive support, strategic IT planning, and ongoing maintenance for the client's IT infrastructure.I played a key role in upgrading all… Show more As a Systems Engineer and IT Consultant for one of our MSP clients, Clevelander and Essex House Hotel, I managed and administered IT systems for over 150 users, including a VMware environment with multiple servers, NEC SV8100 PBX telephone system, and IBM POS systems at Clevelander and Clevelander Marlins Park. As a dedicated consultant, I provided proactive support, strategic IT planning, and ongoing maintenance for the client's IT infrastructure.I played a key role in upgrading all computers from XP to Windows 7 or 8.1, deploying new computers, and refurbishing old ones for backups. Additionally, I managed email migrations from physical servers to Office 365, ensuring a smooth transition for users.One of my major accomplishments was implementing a full Cisco Meraki network solution for the client, which improved network performance and security. I also provided full documentation to the client on all add, remove, and modifications to ensure transparency and accountability.Throughout my role, I demonstrated strong project management and communication skills, ensuring timely completion of projects and regular communication with stakeholders. As a trusted advisor to Clevelander and Essex House Hotel, I helped the client optimize their IT systems and infrastructure to meet their evolving business needs. Show less

• Provided top-notch technical support to mobile dealers (T-Mobile, AT&T & Boost Mobile), resolving software installation, computer and printer issues, and configuration problems in a timely and efficient manner.• Successfully managed the company's software installer, ensuring that it was always up-to-date and functioning properly.• Played a key role in configuring and troubleshooting self-service machines, ensuring that they were always running smoothly and meeting customer needs.•… Show more • Provided top-notch technical support to mobile dealers (T-Mobile, AT&T & Boost Mobile), resolving software installation, computer and printer issues, and configuration problems in a timely and efficient manner.• Successfully managed the company's software installer, ensuring that it was always up-to-date and functioning properly.• Played a key role in configuring and troubleshooting self-service machines, ensuring that they were always running smoothly and meeting customer needs.• Developed and improved software installers using Inno Setup, increasing efficiency and accuracy of the installation process for both the company and its dealers.• Collaborated with cross-functional teams to identify and resolve complex technical issues, ensuring high-quality service delivery and customer satisfaction.• Maintained detailed records of customer interactions and technical issues, providing valuable insights to product development and customer service teams. Show less

• Provided help desk support via phone calls and ManageEngine ticketing system.• Administered accounts in Active Directory and Microsoft Exchange 2010 on Microsoft Windows Server 2003 and 2008.• Supported FaxCore – Enterprise Fax Server Software• Maintained Microsoft Windows 7 Universal Image which booted via PXE. It would install the OS & all the needed applications to the computer in just a few touches.• Provided support and leadership on assigned team projects and wrote… Show more • Provided help desk support via phone calls and ManageEngine ticketing system.• Administered accounts in Active Directory and Microsoft Exchange 2010 on Microsoft Windows Server 2003 and 2008.• Supported FaxCore – Enterprise Fax Server Software• Maintained Microsoft Windows 7 Universal Image which booted via PXE. It would install the OS & all the needed applications to the computer in just a few touches.• Provided support and leadership on assigned team projects and wrote, edited, and maintained all technical documentation, including instructional materials, training documents, standards, and processes in print. Show less

- Handle customer transactions- Run daily Solution Center operations- Assist customer needs